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DAY DUTY MANAGER
Rendall & Rittner
37961
The Heron, Barbican - EC2Y 9AP
4 Days On, 4 Days Off - 0700 - 1900
DEVELOPMENT DETAILS
You’ll be at the heart of a high-end 36-floor tower comprising 285 private apartments in the City of London. This is a polished, service-led environment where residents enjoy a car park, an elegant club lounge, a screening room, and a well-equipped gym. With Moorgate, Barbican, and Liverpool Street stations close by, the pace is dynamic and professional, and your day will blend five-star front-of-house service with meticulous building operations in a premium city setting.
ROLE EXPECTATIONS
You will be the on-shift lead, taking ownership of day operations in the absence of the estate management team, coordinating site staff and contractor activity, and keeping the building running smoothly and safely. You’ll be highly visible to residents, resolving queries with care, managing processes and compliance, and making sound decisions under time pressure. You will balance service excellence with rigorous standards in health and safety, presentation, and reporting.
What Success Looks Like
- Residents feel listened to, supported, and delighted by prompt, professional service.
- The building operates safely and smoothly throughout your shift, with proactive risk management.
- Teams and contractors are coordinated effectively, with clear briefings and handovers.
- Standards of presentation are consistently five-star across all front and back-of-house areas.
- Incidents are managed calmly, documented accurately, and escalated appropriately.
- Accurate logs, reports, and compliance checks are completed on time, every time.
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How You'll Spend Most Of Your Time
- Leading the on-shift team, allocating tasks, and ensuring seamless handovers.
- Handling resident enquiries and issue resolution, keeping communication clear and timely.
- Overseeing building operations, conducting checks, and monitoring life-safety systems.
- Coordinating contractors and scheduled works to minimise disruption and risk.
- Managing incidents and emergencies in line with procedures and keeping precise records.
- Maintaining the lobby, amenities, back-of-house areas, and overall site presentation to premium standards.
Ideally you will have a full UK driving licence and will be able to support with Valet duties.
Who This Role Is For
- You thrive in a luxury, fast-paced environment and set high standards for yourself and others.
- You’re a team player who leads by example and supports colleagues to succeed.
- You put people first, combining empathy with confident, solution-focused communication.
- You’re calm under pressure and make clear, timely decisions.
- You take ownership, notice the details, and follow through until tasks are complete.
Experience That Helps
- Supervising front-of-house teams in prime residential or luxury hotel settings.
- Delivering five-star customer service with a focus on service recovery.
- Coordinating contractors, planned maintenance, and statutory compliance checks.
- Managing incidents or emergencies and completing accurate, timely reports.
- Using property or facilities management systems for logging tasks and resident requests.
Ideally you will have a full UK driving licence.
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What We Offer
- 24 days inclusive of bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money, and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness, and entertainment
About Rendall & Rittner
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent, and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems, and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
How We Hire
- Initial conversation with our talent team
- Interview focused on assessing your resident service excellence, leadership on shift, building operations and safety knowledge, problem-solving under pressure, and communication for effective handovers
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
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All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
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