deverellsmith
Day Host
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Day Host - Build to Rent (BTR)
Location
Colindale, North West London
Contract Type
Ad-hoc / Casual Shifts
Start Date
ASAP
Reporting To
Building Manager
About the Role
We're currently working with a leading Build to Rent operator to find an enthusiastic and reliable Day Host to join their on-site team at a busy residential development in Colindale. This is a fantastic opportunity for someone with a strong customer service background who thrives in a fast-paced, resident-facing environment.
Our client is looking to fill these shifts as soon as possible on an ad-hoc basis, making this an ideal role for candidates seeking flexible work, additional hours alongside other commitments, or a foot in the door with a growing BTR/lifestyle brand.
As the face of the building, the Day Host will be the first point of contact for residents, guests, and visitors - delivering a warm, professional welcome while supporting the smooth day-to-day running of the development.
Key Responsibilities
Front of House & Resident Relations
- Act as the main point of contact at the front desk, providing a genuine and warm welcome to all residents, guests, deliveries, and contractors.
- Greet and support new residents as part of their move-in and onboarding experience.
- Respond to day-to-day resident queries, escalating where necessary to the relevant department.
- Maintain a strong, professional presence in the lobby, ensuring the space is always clean, tidy, and welcoming.
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Customer Service
- Deliver a consistently high standard of customer service to residents, guests, and visitors.
- Handle enquiries, requests, and complaints promptly, professionally, and courteously.
- Support residents with day-to-day needs such as parcel handling and general assistance.
- Provide accurate information on building facilities, amenities, and local area recommendations.
Building & Safety Management
- Monitor building access and maintain a secure environment for residents and visitors.
- Carry out regular walk-arounds of communal areas to ensure they are clean, safe, and well-maintained.
- Log and report any maintenance issues via the appropriate systems, coordinating repairs where required.
- Support the wider team in following emergency procedures and health & safety protocols.
Administration & Teamwork
- Complete handovers, logs, and reports accurately at the start and end of each shift.
- Liaise with the wider on-site team, including management, concierge, and maintenance staff, to ensure a joined-up resident experience.
- Support with ad-hoc administrative tasks as directed by the Building Manager.
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What Our Client Is Looking For
Essential
- Previous experience in a customer-facing role (hospitality, residential, retail, or similar).
- Excellent verbal and written communication skills.
- A proactive, can-do attitude with a genuine passion for delivering great service.
- Ability to remain calm, professional, and solutions-focused under pressure.
- Strong organisational skills and attention to detail.
- Comfortable using MS Office and resident management/ticketing systems.
- Flexibility to work ad-hoc shifts at short notice, including some weekends.
Desirable
- Previous experience within Build to Rent, serviced apartments, or hospitality.
- SIA licence (Door Supervision/CCTV) - not essential but a bonus.
Why Apply?
- Immediate start available.
- Flexible, ad-hoc shift pattern - great for building experience or fitting around other commitments.
- Opportunity to join a well-regarded BTR operator with potential for ongoing/future opportunities.
- Be part of a friendly, supportive on-site team in a modern residential development.
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