Role Overview

At Liberty, we believe every customer and colleague should feel safe, welcome and at ease from the moment they walk through our doors. As Day Security Officer, you'll be at the heart of that: a calm, confident and visible presence across the store, helping everyone who visits us feel secure throughout the day.

This is a role for someone who takes pride in doing things properly: handling incidents with professionalism, building genuine relationships with colleagues across the business, and bringing a positive, customer-first attitude to every interaction.

Key Responsibilities

• Handle complaints and investigate security incidents, processing accurate written reports on injuries, thefts, assaults, vandalism and other relevant matters.
• Support the security team in the apprehension of shoplifters, always acting in accordance with Liberty policy and procedures.
• Operate and maintain proficiency across all security systems, including CCTV, access control, intruder alarm, fire systems and IT security equipment.
• Ensure all customers, visitors, contractors and staff feel safe and well looked after at all times.
• Build a security-aware culture across the store by engaging with retail departments and responding to their queries with confidence.
• Ensure all store opening and closing procedures are completed correctly.
• Uphold Health, Safety and Welfare standards for staff and customers, implementing emergency procedures when required.
• Respond professionally to first aid incidents and complete all required documentation.
• Manage Cash Office duties including opening, distributing cash bags and emailing daily discrepancy reports to Sales Managers.
• Control and order change floats, ensuring the shop floor is always sufficiently stocked.