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Job Overview
About The Role
As part of our operational team, you’ll be hands-on in keeping our vehicles loaded safely, on the road, and ready to deliver the amazing service our customers know us for. You’ll get stuck into the day-to-day—making sure loads are secure, vehicles stay compliant, and everything meets our high AO standards.
You’ll complete regular reports with accuracy, keep a close eye on safety, and build great working relationships with our employed engineers, our self-employed crews, and the contractors who help keep our vehicles in top shape. Whether it’s supporting repairs, sorting maintenance, or sharing the right info at the right time, you’ll be the glue that keeps everything running smoothly.
It’s all about creating a safe, efficient operation behind the scenes so our drivers can deliver the best possible experience to our customers—because at AO, we’re all about treating every delivery like it’s the most important one of the day.
Salary: £28,311.89 per annum
Shift pattern: 5 on 3 off 5 on 2 off
Hours: 4.00am-1.00pm and 1.00pm-10.00pm (40 hours per week)
Job Type: Full time and permanent contract
Location: Northfleet Industrial Estate, Lower Road, Northfleet, Gravesend, DA11 9SR
Here's What You Can Expect To Be Doing
- Make sure every vehicle is loaded safely, secure, and fully compliant with transport rules — keeping everything AO-standard from the get-go.
- Keep tabs on deliveries throughout the day and jump in quickly when something needs sorting.
- Help new starters settle in by showing them the ropes, from our Safe Systems of Work to key Health & Safety basics.
- Share daily or weekly priorities so the whole team knows what’s happening and what we’re aiming for, excellent handovers and communications are key.
- Work side-by-side with the team, helping divvy up tasks and supporting everyone to crack on.
- Carry out alcohol testing when needed to keep our operation safe and compliant.
- Tackle small vehicle repairs yourself and get servicing booked in when it’s due.
- Chat with Drivers and handle any questions or issues in a friendly, helpful way.
- Work to tranship and reload vehicles keeping everything flowing smoothly.
- Complete in-house reports accurately and on time, helping us keep the wheels turning behind the scenes.
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A Few Things About You
- Strong understanding of safe loading and transport compliance, ensuring vehicles are loaded securely and meet regulatory standards.
- Effective delivery monitoring and problem-solving skills, with the ability to react quickly to issues throughout the day.
- Experience supporting and training new starters, including knowledge of Safe Systems of Work and core Health & Safety practices.
- Confident communicator, able to share priorities clearly, provide solid handovers, and maintain smooth operational communication.
- Hands-on team player, capable of organising daily tasks, supporting colleagues, and working collaboratively.
- Basic vehicle maintenance skills, including carrying out minor repairs and arranging timely servicing.
- Strong driver engagement and customer-focused approach, handling queries professionally and maintaining positive relationships.
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A Bit About Us
We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.
But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.
We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.
Our Benefits
- 31 days holiday
- 5% contribution pension scheme
- Healthcare Cashback Scheme
- Exclusive Staff Discount
- Enhanced Maternity, Paternity and Adoption Packages
- Expression of wish service
- Make a difference days (x2 fully paid charity days a year)
- Share-save Scheme
To see all our benefits and perks, visit our AO Benefits page.
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