huddle Recruitment
DB Admin Client Manager
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DB Administration Client Manager
Manchester | Hybrid – 2 days in the office | Salary up to £48,000
An excellent opportunity has arisen for an experienced Defined Benefit pensions professional to take on a senior, client-facing role within a well-established pensions administration team. This position will involve taking the day-to-day lead on the administration of three large DB pension schemes, with a particular emphasis on client management, service delivery and building strong relationships with key stakeholders. It offers the opportunity to take greater ownership of client relationships while remaining closely involved in the technical and operational delivery of complex DB administration. Opportunity to deputise for the manager.
The Role
You will act as a key point of contact for three large Defined Benefit schemes, ensuring a high-quality administration service and supporting the effective management of client relationships. Responsibilities will include:
- Leading the day-to-day administration and service delivery for three large DB pension schemes.
- Acting as a principal point of contact for clients, trustees, and other key stakeholders.
- Managing client expectations, responding to queries, and ensuring agreed service standards are maintained.
- Overseeing complex DB administration matters, including retirements, deaths, transfers, calculations, and scheme-specific processes.
- Monitoring workloads, priorities, deadlines, and service performance across the schemes.
- Supporting the resolution of escalated technical and administration issues.
- Attending and contributing to client meetings, providing updates on service delivery and administration matters.
- Working closely with internal teams to ensure a joined-up, proactive service.
- Identifying opportunities to improve processes, client experience, and operational efficiency.
- Deputising for senior management when required, providing additional leadership and support across the team.
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About You
We are looking for someone with substantial experience in Defined Benefit pensions administration who is ready to take ownership of significant client relationships and operate with a high degree of autonomy. You will ideally bring:
- Extensive experience in DB pensions administration, including strong technical knowledge of complex schemes.
- Previous experience in a senior administrator, team leader, client manager, or similar role.
- Confidence managing client relationships and communicating with trustees and senior stakeholders.
- A strong understanding of DB administration processes, legislation, and service delivery requirements.
- The ability to oversee multiple priorities and maintain high standards across large, complex schemes.
- Excellent communication, organisation, and problem-solving skills.
- A proactive, commercially aware approach and the confidence to deputise for senior colleagues.
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What's on Offer?
This is an opportunity to develop your career in a role that combines technical DB expertise with meaningful client ownership and leadership exposure. You will work with three substantial schemes, gain experience deputising at a senior level, and have the opportunity to further develop your client-management career.
- Salary: Up to £48,000, depending on experience.
- Location: Manchester, with hybrid working and two days per week in the office.
If you're an experienced DB pensions professional looking for a role with greater client responsibility, autonomy, and the opportunity to step into a more senior position, we'd be keen to hear from you.
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