Alexander Lloyd
DC Pensions Operations Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About the company
An exciting opportunity has arisen for an experienced DC Pensions Operations Manager to join a leading UK pensions consultancy. This is a key leadership role within a growing Defined Contribution (DC) administration team, offering the chance to influence operational excellence, drive service improvements, and develop high-performing teams.
If you have a strong background in DC pensions administration, proven people management experience, and a passion for delivering exceptional client and member outcomes, we'd love to hear from you.
About the Role
Reporting to the Head of DC Administration, you will take responsibility for the day-to-day leadership of a DC Member Administration team, ensuring the delivery of a high-quality, efficient, and compliant service.
You will play a pivotal role in supporting three key objectives:
- Delivering industry-leading service quality
- Driving operational efficiency and profitability
- Supporting long-term sustainability through investment in people, clients, and systems
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This position offers a balance of operational management, strategic development, people leadership, and client engagement.
Key Responsibilities
- Lead and develop a specialist DC administration team
- Drive quality assurance initiatives and service improvements
- Manage complaints and ensure effective resolution processes
- Mentor and support Administration Managers and Deputy Managers
- Oversee resource planning, recruitment, performance management, and employee development
- Ensure compliance with pension legislation, governance requirements, and internal quality standards
- Support client relationship management and attend client meetings where required
- Contribute to new business activities, including tender responses and client presentations
- Identify opportunities to improve operational processes, systems, and efficiencies
- Support strategic business change projects and implementation of new ways of working
- Build strong relationships with stakeholders across the wider business
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Skills & Experience
- Extensive experience within Defined Contribution (DC) pensions administration. Knowledge of DC Master Trust Governance requirements would be desirable but not essential.
- Strong technical knowledge of DC member administration and complex pension queries
- Proven track record of managing and developing administration teams
- Previous line management experience, including performance management, recruitment, and employee development
- Strong understanding of pension administration best practice and quality frameworks
- Experience contributing to business development activities, proposals, and client presentations
- Excellent communication and stakeholder management skills
If you’re looking for your next step in your career and to develop your career within a well-established and growing organisation, then apply today!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location