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About HappyRobot
HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate - they make decisions, take action, and run operations autonomously across voice, email, and enterprise systems. Born in Y Combinator (S23) and backed by a16z and Base10 with over $60M raised, we power critical operations for global enterprises worldwide.
Our platform is battle-tested in the most demanding environments - where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto.
About the Role
We are seeking a highly analytical and strategically minded Deal Desk to join our team. At HappyRobot, the Deal Desk function sits squarely at the intersection of commercial strategy, contract execution, and financial modeling. We are seeking someone whose foundations are built on rigorous analytical discipline, combined with practical, growth-stage commercial creativity.
Please note: This is not a traditional sales support function, nor is it a passive advisory role. You will serve as an active co-architect of our most complex enterprise deals, ensuring that every contract we sign is not only winnable but highly deliverable, economically sound, and contractually secure.
Responsibilities
- Partner directly with account executives as the commercial lead on complex enterprise deals, acting as a strategic peer rather than back-office support.
- Participate directly in external, client-facing commercial conversations where negotiations require high credibility beyond the standard sales relationship.
- Translate HappyRobot's overarching commercial framework into custom deal structures that align with a specific customer's unique buying context, constraints, and organizational dynamics.
- Serve as an internal check on deals that appear favorable on the surface but carry hidden friction; flag contractual or economic risks well before they impact closure or implementation.
- Author deal documentation and contract language that bridges creative problem-solving with absolute contractual precision.
Must Have
- Deep understanding on how a deal must be structured to make the economics mutually beneficial.
- Ability to comprehend a complex contract quickly, discern exactly what is being legally committed to (independent of verbal alignment), and author creative yet precise commercial language.
- Innate ability to absorb a complex deal structure once and immediately model the upside, downside, margins, and compute economics.
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Nice to Have
- Experience owning commercial contracts and transactions (rather than litigation)
- Deep transaction, structuring, and financial modeling experience.
- Owning operations from business development, sales operations, and commercial structuring at a growth-stage company.
- Deep technical implementation backgrounds who understand delivery economics and possess a strong aptitude for corporate finance.
Why Join Us
- Opportunity to work at a high-growth AI startup, backed by top investors.
- Rapidly growing and backed by top investors including a16z, Y Combinator, and Base10.
- Ownership & Autonomy - Take full ownership of projects and ship fast.
- Top-Tier Compensation - Competitive salary + equity in a high-growth startup.
- Comprehensive Benefits - Healthcare, dental, vision coverage.
- Work With the Best - Join a world-class team of engineers and builders.
Our Operating Principles
Extreme Ownership
We take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting — if something needs fixing, we own it and make it better. This means stepping up, even when it's not "your job." If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don't wait for someone else to solve it — we lead with accountability and expect the same from those around us.
Craftsmanship
Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for "just fine." We sweat the details because details compound. Whether it's a product feature, an internal doc, or a sales call — we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious, meticulous, and proud of what we build — even when nobody's watching.
We are "majos"
Be friendly & have fun with your coworkers. Always be genuine & honest, but kind. "Majo" is our way of saying: be a good human. Be approachable, helpful, and warm. We're building something ambitious, and it's easier (and more fun) when we enjoy the ride together. We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego.
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Urgency with Focus
Create the highest impact in the shortest amount of time. Move fast, but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly, act decisively, and stay aligned. We aim for high leverage: the biggest results from the simplest, smartest actions. We're running a high-speed marathon — not a sprint with no strategy.
Talent Density and Meritocracy
Hire only people who can raise the average; 'exceptional performance is the passing grade.' Ability trumps seniority. We believe the best teams are built on talent density — every hire should raise the bar. We reward contribution, not titles or tenure. We give ownership to those who earn it, and we all hold each other to a high standard. A-players want to work with other A-players — that's how we win.
First-Principles Thinking
Strip a problem to physics-level facts, ignore industry dogma, rebuild the solution from scratch. We don't copy-paste solutions. We go back to basics, ask why things are the way they are, and rebuild from the ground up if needed. This mindset pushes us to innovate, challenge stale assumptions, and move faster than incumbents. It's how we build what others think is impossible.
Personal Data Processing
The personal data provided in your application and during the selection process will be processed by Happyrobot, Inc., acting as Data Controller.
By sending us your CV, you consent to the processing of your personal data for the purpose of evaluating and selecting you as a candidate for the position. Your personal data will be treated confidentially and will only be used for the recruitment process of the selected job offer.
In relation to the period of conservation of your personal data, these will be eliminated after three months of inactivity in compliance with the GDPR and legislation on the protection of personal data.
If you wish to exercise your rights of access, rectification, deletion, portability, or opposition in relation to your personal data, you can do so through security@happyrobot.ai subject to the GDPR.
For more information, visit https://www.happyrobot.ai/privacy-policy
By submitting your request, you confirm that you have read and understood this clause and that you agree to the processing of your personal data as described.
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