Citizens Advice SORT Group
Debt Adviser
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About the Role
The main purpose of this role is to deliver multi-channel debt advice and casework to clients within our communities. We want people who are passionate about giving an effective service to those most in need, therefore you will need to demonstrate an ability to engage skilfully with clients who may be vulnerable and distressed.
You will have proven skills from working in a busy environment, prioritising work towards achieving targets and managing your own caseload. You will be a highly motivated strong team player with excellent interpersonal and organisational skills.
You will have the ability to understand written and oral information of some complexity; have good numeracy skills sufficient to compile accurate financial statements, provide comprehensive debt advice and support clients with complex debt issues. You will need to have effective oral and written communication skills for the purposes of negotiation and reporting.
Responsibilities
- To provide debt advice casework primarily to Oldham residents.
- Sensitively explore the client’s household financial circumstances including details of income, outgoings, and debts.
- Identify areas where clients could maximise income or minimise expenditure, such as benefit claims, and offer support in claiming benefits or signpost/refer to other agencies/teams where appropriate.
- Act on behalf of client where required but also provide information and advice to empower clients to act on their own if capable.
- Explore options and implications to enable the client to make informed decisions.
- Provide full casework to the client where necessary, identifying the debt issue through to its full resolution.
- Communicate or negotiate with third parties in writing and on the telephone.
- Provide advice and/or casework through a mixture of channels, predominantly face to face, digital, and written.
- Continually meet the requirements of the Quality Framework and engage with Quality supervision and support meetings.
- Meet targets as set by the organisation and project.
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Requirements
- Experience of delivering debt advice.
- Good numeracy skills with the ability to carry out efficient calculations and prepare budgets for clients.
- The ability to prioritise tasks and work to deadlines using own initiative.
- The ability to communicate effectively, both orally and in writing with a range of people and organisations.
- An ability to demonstrate a level of commitment to training, identify own training needs and participate in continued personal development opportunities.
- Commitment to safeguarding principles and practices ensuring the safety and wellbeing of all children, young people, and vulnerable adults who engage with the service.
- Commitment and a desire to work in a culture that enables collaboration, where a supportive environment for colleagues is provided and where open and honest communication is championed. You live and breathe our organisational values.
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Benefits
- Flexible working opportunities
- 30 days annual leave + bank holidays, pro rata (plus additional days for length of service)
- 3% employer contribution
- Employee assistance scheme
- Salary sacrifice scheme
- Perks and savings scheme
- Mental health and wider wellbeing initiatives
- Learning, development, and growth opportunities
Please see Job Pack for full details: https://docs.google.com/presentation/d/1Fb65eEgM6ZQ77CknA7n1W7QKPkjwf0ECjt84eSxgcI0/edit?usp=sharing
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