Michael Page
Debt Customer Service Advisor
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Michael Page have registered a new exciting Permanent Debt Customer Service Advisor Position to work for a reputable organisation within the Energy Sector!
This would be an exceptional opportunity for someone experienced with customer services looking for that next step in their career and to join a vibrant team which offers excellent progression and development routes!
If you are driven and passionate about customer services, please apply now!
Client Details
Michael Page have registered a new exciting Permanent Debt Customer Service Advisor Position to work for a reputable organisation within the Energy Sector!
This would be an exceptional opportunity for someone experienced with customer services looking for that next step in their career and to join a vibrant team which offers excellent progression and development routes!
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If you are driven and passionate about customer services, please apply now!
Description
As a Debt Customer Service Advisor, you will be having consultative conversations with businesses to enable to help and support with any arrears they have in place.
- You will be taking payments and setting up suitable payment plans, providing excellent support and guidance, and ensuring recovery targets and service level agreements are met.
- The role will be corresponding with customers mainly over the telephone; there will be emails too alongside administrative duties, and as the role progresses, you will be involved with other responsibilities within the team.
- The position will also be supporting the offshore team with any customer service queries, making sure they are resolved as soon as possible for the client.
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Profile
- Previous customer service/contact centre experience
- Excellent communication skills and a confident telephone manner
- Able to work in a busy volume environment
- The ability to prioritise your workload and excellent organisation
- Thrive working in a team and also independently
- Resilience and an excellent problem solver
- Driven and passionate about customer experience and delivering the best service
Job Offer
- Salary of £29000 rising to £31000 after three months with the business
- Annual bonus
- Growing team, exciting time to join the team
- Full training provided
- Excellent progression and development
- Central location in Leeds
- Free parking
- Fantastic benefits
- 9am-5pm Monday to Friday
- Superb offices
- Excellent team and culture
- Immediate interview
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