Epos Now Group
Debt Recovery Assistant- US hours
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Debt Recovery Assistant- US hours
Location: Norwich
Job Type: Full-time, Permanent
Salary: £26,436 + Uncapped Commission
Hours: 40 hours per week: Monday to Friday 1pm-10pm (Some weekend working required- 1 in 6 weekends, either Saturday or Sunday)
About the company:
Welcome to Epos Now - we're a leading fintech business, with a mission to help small businesses grow and thrive using our cloud-based software. We are rapidly developing (with offices across the world), and want to expand our Onboarding teams to support further growth this year.
As a leading embedded finance, payments, and POS provider, we are proud to empower our existing and new customers with our award-winning solutions, helping them to successfully scale their businesses and increase their operational efficiencies.
The Role
Reporting into the Head of Customer Success, you will be working alongside similar-minded individuals whose focus is to deliver a best-in-company back-end finance delivery function. Understanding of the debt recovery process or experience within a credit control environment would be advantageous.
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This role is Monday to Friday, 1:00pm - 10:00pm (UK time), supporting our US customer base. These hours ensure we're available when our customers need us most.
Key duties & responsibilities
- Daily Management of debt with the following metrics
- Debtor Contact Rate
- Promise to Pay Fulfilment Rate
- Average Collection Period
- Recovery Rate
- Debt Write-off Rate
- Dispute Resolution Rate
- Customer Retention Rate Post-Collection
- Compliance Adherence Rate
- Data Integrity
- Daily chasing of debt collection cases, including investigating, attempting phone calls and sending letters/emails.
- Data cleansing in Salesforce
- Updating Churn report
- Completing vulnerability reviews and agreeing payment plans as needed
- Supporting with Insolvency Forms
- Submitting investigations to the nominated body for recovery of debt
- Allocation of payments in accounting software and Salesforce
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Experience
- Previous experience in debt recovery or credit control
- Previous experience of Salesforce (desirable)
- Previous experience dealing with multi-currencies (desirable)
- Proficient in Excel (confident with VLOOKUPS desirable)
- Excellent communication skills
- Ability to manage own workload
- Strong attention to detail
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- On-site parking
Experience:
Debt Recovery: 1 year (required)
Credit Control: 1 year (required)
Work Location: In person
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