Stonegate Group
Debt Recovery Controller
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About Us
Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.
Qualifications/Experience Required:
- Experience of working in a credit control/debt recovery team essential.
- Experience with litigation proceedings.
- Experience of working with targets, KPIs and deadlines essential.
- Experience using Microsoft Excel essential.
- Experience of working with a finance ledger system preferred but not essential.
- Experience of working with credit risk decision making essential.
Key Skills Required:
- Ability to think outside the box and problem solve.
- Ability to make decisions based on data analysis.
- Excellent communication skills, including a clear and concise telephone manner.
- Ability to show empathy and well-developed listening skills.
- Strong numerical and analytical skills.
- Strong organisational and time management skills.
- A positive approach and drive to deliver excellent customer service.
- Excellent negotiator.
- Excellent Excel skills.
- Ability to handle internal and external pressures from all angles.
- Well organised, attention to detail, high accuracy level, working to tight timescales and agreed objectives.
- Able to prioritise own workload, whilst being supportive of a team environment.
- Good knowledge of accounts, with the ability to be able to explain figures to people with a non-accounting background.
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Key Responsibilities:
- Strong organisational skills in managing files, calls, and other key activities to drive the resolution of debt.
- Manage the resolution of queries in a swift, concise, and accurate manner.
- Control bad debts by ensuring that the company does not take undue financial risks or non-commercial decisions, ensuring that potential debts are addressed quickly by applying the Company values and appropriate actions taken to recover arrears.
- Manage key stakeholder relationships across the business with internal and external parties.
- Identify opportunities to maximise cash collection from delinquent parties.
- Support the Debt Recovery Team on Non-Licensed Premises collections.
- Support on reviewing current files and support the Debt Recovery Manager with developing cash collection plans to maximise a return to the business.
- Support across the wider credit control team when required.
- Any other duties as and when required by the Debt Recovery Manager.
- Monitoring Company Alerts.
- Account Reconciliation.
- Monitoring mailbox emails.
- Complete Proof of Debt forms in insolvency cases.
- Raising journals.
- Cash Allocation.
- Setting up Paperless Direct Debits.
- Chasing rejected Direct Debits.
- Maintain spreadsheets/reporting.
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What makes Stonegate a great place to work?
At Stonegate, we believe that when you feel your best, you do your best. That’s why we’re committed to supporting the health, happiness, and overall wellbeing of every team member. From lifestyle perks and flexible support to mental health resources, our benefits are designed to help you thrive, both in and out of work.
- 25 days of annual leave, plus 8 bank holidays, with the option to purchase up to 5 additional days of leave each year
- Bonus Scheme
- Access to discounted Private Medical Insurance through Vitality
- Exclusive discounts on Dental Insurance
- Reward Card via the MiXR app, giving you and your friends 25% off food and drinks as well as VIP entry across our Managed Estate
- Life Assurance which gives access to Help @ Hand
- Access to your pay early via Stream
- The Stonegate Xtra portal with access to a wide range of high street discounts and offers
- Discounted access to David Lloyd membership
- Award winning Learning & Development programmes to drive your career
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. You can contact us on hrsupport@stonegategroup.co.uk.
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