Citizens Advice
Debt Supervisor (Trainee considered)
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Our communities are facing unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets and debt.
There’s no ‘average’ case – our advice is tailored, but our standard of excellence is identical for every client. As a supervisor, you will play a key role in ensuring that our regulated money and debt advice, along with energy advice services are delivered to high-quality standards and KPIs are met through live coaching, supporting advisers with complex queries, file reviews and feedback.
This is a challenging role, but you will be fully trained and supported, working as a key part of an approachable and supportive Team in a rewarding environment. It’s a fantastic opportunity for development that includes accredited technical supervision training and more.
Key Elements And Tasks Within This Role Include
Supervision of Money Advice & Energy Services Advisers (you will have up to 8 direct reports and will support supervisor colleagues)
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Being a subject matter expert, providing technical knowledge and expertise to ensure that all contract KPIs are met, and advice is delivered to a high standard which meets the criteria for all regulatory, contractual and funder requirements through independent file reviews, live coaching and monitoring of key themes
About You
- At least 18 months experience as debt/money advice adviser/caseworker (Preferably MaPS accredited)
- Experience in managing money advice/ debt caseloads
- Excellent interpersonal skills to engage with a diverse range of staff and clients
- Organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment
- A genuine passion for continual professional development, and team development
- Be empathetic, compassionate and resilient, understand how to use trauma informed approaches and be adaptable to client needs
- Be resilient and adaptable
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