ABM UK
Dedicated CCTV Relief Officer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
LOCATION: Three Spires Shopping Centre, WS13 6JF
SHIFT PATTERN: Flexible, 0 hours per week
PAY RATE: £ 13.10 per hour
Main Duties & Responsibilities
We are seeking a highly professional and flexible Dedicated Relief Officer to support the operation of our CCTV Control Room. The successful candidate will provide cover across various shifts as required, ensuring the continuous monitoring and security of the site while maintaining the highest standards of customer service and operational excellence.
This role requires a valid SIA CCTV Licence and SIA Security Guarding or Door Supervisor Licence. The officer must demonstrate exceptional observational skills, effective communication, and the ability to remain calm and decisive during incidents and emergency situations.
Key Responsibilities
- Monitor CCTV systems and security equipment to identify and respond to suspicious activity, incidents, and security breaches.
- Conduct proactive surveillance to ensure the safety and security of the premises, personnel, visitors, and assets.
- Respond appropriately to alarms, incidents, emergencies, and operational concerns in line with site procedures.
- Maintain accurate records, logs, and incident reports using company reporting systems.
- Liaise effectively with contractors, visitors, site management, emergency services, and external authorities.
- Operate two-way radio systems and other communication equipment professionally and efficiently.
- Escalate security concerns and operational issues in accordance with established protocols.
- Assist with investigations by reviewing CCTV footage and providing evidence when required.
- Ensure compliance with GDPR, CCTV legislation, company policies, and security procedures.
- Provide flexible shift cover, including days, nights, weekends, and holidays as required.
- Support wider security operations when necessary and undertake additional duties appropriate to the role.
Essential Requirements
- Valid SIA CCTV Public Space Surveillance Licence.
- Valid SIA Security Guarding or Door Supervisor Licence.
- Previous experience within a CCTV Control Room or security environment.
- Excellent observational and analytical skills with strong attention to detail.
- Strong verbal and written communication skills.
- Ability to communicate confidently with colleagues, contractors, visitors, emergency services, and local authorities.
- Experience using radio communication systems.
- Ability to remain calm, professional, and decisive under pressure.
- Strong understanding of security procedures and incident management.
- Competent in the use of computer systems and security management software.
- Flexible approach to working hours and shift patterns.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Desirable Requirements
- Experience working in a control room environment.
- CCTV qualification or relevant security-related certification.
- Knowledge of GDPR and CCTV operational compliance.
- First Aid at Work qualification.
Skills and Competencies
Flexibility & Reliability
- Willingness to work varied shifts and provide cover at short notice.
- Dependable and committed to maintaining operational continuity.
Observation & Vigilance
- Highly attentive with the ability to identify unusual behaviour and potential risks.
- Strong situational awareness and decision-making skills.
Communication
- Professional and confident communicator.
- Able to relay information accurately and efficiently via radio, telephone, and written reports.
Teamwork
- Works collaboratively with colleagues and external stakeholders.
- Builds positive working relationships across all levels.
Resilience
- Remains calm and focused in fast-paced and high-pressure situations.
- Demonstrates sound judgement during incidents and emergencies.
What We Offer
- Competitive salary.
- Ongoing training and development opportunities.
- Uniform and equipment provided.
- Opportunities for progression within the security team.
- Supportive and professional working environment.
Job Type: Full-Time / Relief Position
Licence Requirement: SIA CCTV Licence and SIA Security Licence (Essential)
Experience: CCTV Control Room and Security Operations preferred.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Please be aware that we will have to complete a level 2 vetting with the police once training has been completed.
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our
About ABM:
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
For more information, visit.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills