Mitie Cleaning & Hygiene Services
Dedicated Relief Officer
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Job Overview
Provide dedicated support to our contract; whether working as an officer, Front of House Staff or goods lift driver. If the candidate has a CCTV license coverage in the Security Control Room too.
- Ability to cover our site down in Chatham.
- To protect our customer's property, people and/or assets by providing security services in direct accordance with the site's published Assignment Instructions (AI's) and any subsequent changes.
- To undertake additional training to ensure continuous self-development.
Main Duties
Operations
- Familiar and knowledgeable of the site Job Descriptions Dedicated Security Relief Officer.
- To proactively observe the reception area for opportunities to assist with colleagues and guests.
- To be fully conversant with all standard operating and emergency procedures, ensuring an appropriate and professional response to any situation that arises.
- To proactively monitor building demise, recognising the behaviour of others, and to report any unusual activity immediately.
- To develop, and promote exemplary colleague relations in order to identify and escalate any security issues or improvements.
- To accurately report and record incidents or risks in a succinct and professional manner.
- To tactically manage any incident and give confidence to others that the situation is being dealt with effectively and efficiently.
- Liaise with clients and customers in a polite and professional manner.
- Providing a visible presence to deter unsavory behavior.
- Reassure the client that their employees and facilities are safe.
- Maintaining the highest standards of security whilst maintaining professionalism.
- Pinpoint suspicious behaviour and take remedial non-confrontational action.
- Taking responsibility for the security of the building entrances.
Training
- Fully and satisfactorily complete all required competency training.
- To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
- Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
- You are required to ensure you renew your license 16 weeks before expiry.
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Security and Health & Safety
- Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
- Use common sense and initiative by immediately involving others if a situation appears to become threatening.
- To maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
- Keep to schedules and demonstrate commitment to Mitie and the Client.
- To call emergency services and Communication Centre to report all incidents.
What We Are Looking For
- Previous Security Experience at least - 1 year.
- SIA License - DS preferred.
- SIA License - CCTV - preferred.
- Good personal skills.
- Previous Admin and good computer literacy skills - beneficial.
- Previous knowledge of CCure - beneficial.
- Ability to cover our other site in Chatham.
Our Benefits
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
- Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
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About Us
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at [email protected].
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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