Gallagher
Defence Claims Handler
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Gallagher Bassett: Defence Claims Handler – Strata Solicitors
At Gallagher Bassett
At Gallagher Bassett, we’re there when it matters most. Our purpose is to help people navigate complexity, support recovery, and deliver outcomes that make a real difference in their lives. As part of our tight-knit team, you’ll be a fast-paced fixer, empathetic expert, and outcomes driver—someone who cares deeply about doing the right thing and doing it well. Whether managing claims, supporting clients, or improving processes, you’ll play a vital role in helping individuals and businesses move forward with confidence.
Here, you’ll thrive in an environment built on teamwork, curiosity, and purpose. Because together, we stand back stronger. We’re committed to inclusion and equality, as reflected in our inclusive culture, workplace benefits, and broader sustainability initiatives.
Overview
Strata Solicitors is looking for an experienced Defence Claims Handler to join its team in Blisworth.
What the role involves: This position is ideal for someone with insurance claims handling experience, particularly in managing their own caseload, negotiating settlements, and delivering positive outcomes for clients. Experience with defence claims is highly desirable, though candidates from other insurance sectors will also be considered.
Location & work pattern: Initially, the role is full-time and office-based, Monday to Friday (8am–6pm). After completing a 3-month probationary period, you’ll have the option to work from home two days per week.
Hours: 37.5 hours per week.
How You’ll Make an Impact
Your responsibilities will include:
- Managing your own caseload of third-party motor and property damage claims, from start to settlement.
- Reviewing claims, assessing liability, and making decisions aligned with company procedures.
- Negotiating with third parties, insurers, and legal representatives to progress claims to successful outcomes.
- Setting up claims accurately and maintaining detailed records throughout the lifecycle.
- Proactively managing claims to ensure they’re resolved within service level agreements.
- Handling credit hire claims and capturing relevant information on hire and repairs.
- Maintaining accurate reserves and claim data.
- Providing regular updates to clients while delivering high-standard customer service.
- Collaborating with colleagues and managers to support team objectives and service delivery.
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Requirements and Qualifications
A strong candidate will bring:
- Previous experience in claims, insurance, legal services, financial services, customer service, or another similar role.
- Excellent written and verbal communication skills.
- Strong negotiation, relationship-building, and attention-to-detail abilities.
- Ability to manage busy workloads while prioritising effectively.
- A customer-focused, proactive, and professional approach.
- Comfort working independently while contributing to a team environment.
- Good IT skills, particularly with Microsoft Office.
- GCSEs or equivalent, including English and Maths.
A bonus if you…
- Have an interest in developing a long-term career in claims, insurance, or legal services.
Compensation and Benefits
At Gallagher Bassett, we believe in rewarding our team fairly. This role offers:
Core Benefits (minimum):
- 25 days paid holiday, plus bank holidays (option to “buy” extra days).
- Defined contribution pension scheme (where Gallagher contributes).
- Life insurance—covers 4x basic salary (with an option to increase to 10x).
- Income protection—covers up to 50% of annual income with top-up options.
- Health cash plan or private medical insurance.
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Additional Benefits:
- Three fully paid volunteering days per year.
- Employee Stock Purchase Plan—discounted company shares.
- HMRC-approved share incentive plan (tax-effective savings).
- Critical illness cover.
- Discounted gym membership (3,000+ gyms nationwide).
- Season ticket loan.
- Discounted shopping vouchers.
- Emergency family back-up care support.
These benefits may improve based on your job level.
Commitment to Diversity and Inclusion
Inclusion and diversity (I&D) are core principles at Gallagher. We view diversity as a vital strength and strive to make our organisation a place where employees of all backgrounds feel valued and empowered.
✔ Disability Confident Committed – We’re committed to an inclusive recruitment process and supporting employees with any long-term health conditions or disabilities. If you have a disability that impacts your application, please let us know—we’re happy to arrange reasonable adjustments.
✔ Living Wage Employer – Gallagher Bassett is proudly accredited by the Living Wage Foundation, ensuring fair compensation for all employees.
✔ Equal Opportunity – We are committed to equal employment opportunities and actively oppose discrimination on the grounds of race, gender, religion, sexual orientation, age, disability, or any other protected characteristic. All managers, employees, and customers are bound by these principles.
Together, we stand back stronger. If you feel you can make an impact here, we’d love to hear from you!
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