Auger
Degree Apprentice
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About the Role
We're looking for a motivated Degree Apprentice to join the Premier Claims team at our Head Office in Wallasey. This is an exciting opportunity to become a Premier Claims Handler while working towards a Degree Apprenticeship.
This is an excellent opportunity for someone looking to begin a Degree Apprenticeship with LJMU in 2027. You'll spend your first year gaining valuable, hands-on experience within our Premier Claims team while learning the role and building your industry knowledge on an apprentice salary. In 2027, you'll then progress onto the LJMU Degree Apprenticeship, combining your practical experience with a nationally recognised degree qualification.
About Auger
We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace. That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers.
Financials
- Salary £15,600.00
- Annual Bonus – approx. £2000 - £2500
- 5.5% Pension Contribution
Working Hours
- Full Time – 37.5hrs per week
- One day per week allocated to study (during term time)
Leave
- 22 Days Annual Leave + 8 Bank Holidays
- AL increases to 25 days within 5 years' service
- Enhanced bereavement, sickness and maternity / paternity leave
Benefits
- Health Plan with cashback for many services including dentist, optician & physio for you and your children, as well as access to a 24-Hour GP & gym discounts
- 2 company-wide events per year & regular team socials
- A focus on training, development & career progression
- £1000 for successful employee referrals
- A modern, social office environment & facilities
- Access to discounted Mortgage & Insurance Services
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The Role
You'll be part of the Premier Team who looks after Auger's premium clients, delivering an elevated level of customer service and a more tailored claim experience.
- You'll manage insurance claims for Auger's premium clients from start to finish, delivering a higher level of customer service and a tailored, relationship-led claims experience.
- Handle drainage & water mains insurance claims for our premium clients
- Act as a dedicated point of contact, building strong relationships and delivering a tailored premier service throughout the claims journey
- Assess the liability of claims, and create proposals and quotes for on-site works
- Ensure claims are handled promptly and smoothly, whilst maintaining an elevated standard of customer care and communication
- Coordinate with engineers and contractors as needed, keeping premier clients and customers updated and reassured at every stage
- Anticipate client expectations and go the extra mile to deliver a premium service experience
What skills are we looking for?
- A genuine interest in construction, engineering, or insurance-related careers
- Excellent verbal and written communication, enabling you to convey information clearly and professionally
- A capable multi-tasker, who can handle inbound phone calls, take notes and complete follow up actions, without compromising on quality
- A passion for customer care and an empathetic approach
- Strong teamwork attributes and a desire to help colleagues
- Ability to adapt your approach to suit different customer circumstances, and think quickly to resolve their problems calmly
- Good organisational abilities and attention to detail
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Entry Requirements
- Minimum of 5 GCSEs (Grade A–C / 4–9) including Maths and English
- On track for or achieved at least 112 UCAS points
- Note: We are happy to explore a range of relevant qualifications and study pathways, not limited to specific degree programmes. https://www.ljmu.ac.uk/study/degree-apprenticeships/courses
- Not including- Civil Engineering & Quantity Surveyor
You'll be a great fit for Auger if:
- You are great at caring for customers
- You are confident in finding solutions and overcoming unforeseen challenges
- You take pride in the high standard of your work
- You are enthusiastic, self-motivated and like to take ownership
- You are looking for a stable place to build a long-term career
- You have a clear DBS
Our interview process
- Stage 1 - Short 15 min phone call with our HR team
- Stage 2 - Interview with management at our HQ
For further information, please visit our website;
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