About Us

The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.

In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.

Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.

Build a newsworthy career at the FT.

Our Commitment to Diversity, Equity and Inclusion

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

The Role

FT Live brings the Financial Times’ journalism and expertise to life through a global programme of conferences and events, connecting influential decision-makers and industry leaders around the issues shaping business and society.

We are looking for a commercially driven Delegate Services Manager to support the growth of paid delegate attendance across a portfolio of FT Live events. You will engage prospective and existing delegates, clearly communicate the value of our events and build strong client relationships that contribute to ambitious revenue targets.

Working closely with colleagues across delegate services, research, production and marketing, you will build a strong understanding of your assigned sectors and audiences, use insights to improve targeting and conversion, and maintain an accurate picture of sales performance through Salesforce.

Key Responsibilities

• Meet and exceed weekly, monthly and annual delegate revenue targets across your assigned portfolio.
• Develop a strong understanding of the agendas, issues and priorities relevant to prospective delegates within your sectors, using this knowledge to improve engagement and conversion.
• Proactively contact prospective delegates by phone and email, clearly articulating the FT Live event proposition and securing new paid registrations.
• Build and maintain lasting relationships with existing clients, finding opportunities for continued engagement across relevant events.
• Achieve agreed weekly and monthly activity targets, including call time and outbound activity.
• Generate new prospective delegate leads proactively and work collaboratively with research colleagues to strengthen lead generation.
• Maintain accurate and timely records of sales activity, including calls and emails, within Salesforce.
• Provide regular feedback to the wider FT Live team on conference campaigns, highlighting audience responses, challenges and potential solutions.
• Work closely with the Head of Delegate Acquisition Data Operations & Research to maintain a sufficient pipeline of relevant leads and continuously refine audience targeting.
• Collaborate with conference production and marketing teams to build a detailed understanding of event programmes, themes and target audience profiles.
• Attend relevant project, marketing and team meetings, sharing updates on delegate registration progress.
• Support contract telemarketers working across assigned events by sharing processes, effective working practices and guidance.
• Support the Head of Delegate Services – Acquisition & Customer Services with the effective running of the department.
• Produce weekly reports, forecasts and pipeline updates as required.