Performance Monitoring and Management Information

• Developing and maintaining a comprehensive suite of management information to support the ongoing oversight of delegated business.
• Providing meaningful insight into underwriting performance, premium income, claims trends, bordereaux quality, complaints, customer outcomes, audit findings, and operational performance.
• Analysing emerging trends, identifying potential risks, and recommending corrective actions where performance falls outside agreed tolerances.
• Preparing regular reporting for senior management, Delegated Authority Committees, and other governance forums, enabling informed decision-making across the business.

Bordereaux Management and Data Quality Oversight

• Taking ownership of the governance surrounding bordereaux reporting, ensuring premium, claims, and risk bordereaux are received on time, validated appropriately, and meet expected data quality standards.
• Working closely with underwriting operations and delegated partners, investigating recurring data quality issues, overseeing exception management, and supporting initiatives to improve the completeness, consistency, and accuracy of delegated authority data.
• Ensuring that management information is reliable and supports effective underwriting oversight.

Delegated Audit, Assurance, and Remediation

• Coordinating all assurance activity relating to Delegated Authority business, including Lloyd's Coverholder audits, internal audit reviews, independent assurance exercises, and external regulatory reviews.
• Overseeing the management of audit findings, ensuring remedial actions are clearly defined, appropriately prioritised, and delivered within agreed timescales.
• Monitoring progress against remediation plans and reporting regularly to senior management and governance committees.

Regulatory Compliance

• Ensuring ongoing compliance with Lloyd's standards, FCA requirements, and internal governance policies, with particular focus on Consumer Duty, conduct risk, operational resilience, financial crime prevention, sanctions compliance, and data protection.
• Monitoring regulatory developments and assessing their impact on existing delegated arrangements, recommending updates to policies, procedures, and oversight activities where required.
• Promoting a culture of good governance and ensuring regulatory expectations are embedded throughout delegated authority operations.

Stakeholder Management

• Developing effective working relationships across underwriting, operations, claims, compliance, risk, finance, and technology teams, acting as a trusted adviser on Delegated Authority governance matters.
• Maintaining strong external relationships with Coverholders, MGAs, TPAs, brokers, Lloyd's, and other market participants, providing guidance on governance expectations while supporting the successful delivery of delegated business.
• Excellent communication and influencing skills are essential, as the role frequently requires balancing commercial priorities with regulatory and governance requirements.

Continuous Improvement

• Contributing to business transformation initiatives, system implementations, and process improvement programmes, promoting greater automation, improved reporting capabilities, and enhanced data quality across delegated authority operations.

Skills & Experience

• Significant experience within the Lloyd's Market insurance sector, with demonstrable expertise in Delegated Authority governance and oversight.
• Strong understanding of Coverholder governance, multiple types of delegated authority, Lloyd's Principles, and the Delegated Authority Code of Practice.
• Experienced in producing governance reporting for senior management, interpreting operational and underwriting data, managing regulatory relationships, and coordinating audit and assurance activities.
• Sound understanding of Consumer Duty, conduct risk, operational resilience, and financial crime requirements.
• Experience of Lloyd's Atlas, bordereaux management platforms, underwriting systems, and Microsoft Excel.
• Knowledge of Power BI or other business intelligence tools would be beneficial.
• A professional insurance qualification such as ACII, or progress towards achieving one, would be considered an advantage.

Key Performance Indicators

• Performance in the role will be measured through the effective governance of the Delegated Authority portfolio, the timely completion of due diligence and oversight activities, successful audit outcomes, high-quality management information, and sustained compliance with Lloyd's standards and regulatory requirements.
• Success will also be reflected in improved data quality, effective remediation of control issues, strong stakeholder engagement, and the continued enhancement of the Delegated Authority Framework.