Job Title

This role owns the governance, oversight and day-to-day running of the Delegated Authority portfolio, keeping every arrangement aligned with Lloyd's standards, regulatory rules and internal governance policy. It covers the full lifecycle of delegated facilities, making sure these arrangements deliver sound underwriting results, good customer outcomes and strong operational performance.

Working across underwriting, operations, compliance, risk, finance and claims, the role blends strategic oversight with hands-on management of Coverholders, TPAs, Binding Authorities and other delegated arrangements. As the main point of contact for delegated authority governance, it ensures partners maintain high standards across underwriting, operations, compliance and customer outcomes, while supporting the business's wider commercial goals.

Responsibilities:

• Build and maintain the Delegated Authority Framework, ensuring every arrangement complies with Lloyd's Delegated Authority Code of Practice, Principles for Doing Business and internal governance requirements, with controls kept proportionate to the risk each relationship carries. Covers Binding Authorities, Lineslips, Consortium arrangements, Service Companies, MGAs and TPAs. Review governance processes regularly and recommend enhancements as regulation and market practice evolve.
• Manage Coverholders and other delegated partners from appointment through ongoing monitoring and annual review — coordinating due diligence on financial stability, operational capability, governance, conduct risk, financial crime controls, business continuity and information security. Track material changes throughout the relationship and escalate as needed, while building strong working relationships with Coverholders, brokers and underwriting teams alongside robust independent oversight.
• Develop management information covering underwriting performance, premium income, claims trends, bordereaux quality, complaints, customer outcomes, audit findings and operational performance. Spot emerging risks, recommend corrective action where tolerances are breached, and prepare reporting for senior management and governance committees.
• Own bordereaux governance — ensuring premium, claims and risk bordereaux arrive on time, are properly validated and meet data quality standards. Investigate recurring data issues, manage exceptions, and drive improvements to completeness, consistency and accuracy of delegated authority data alongside underwriting operations and delegated partners.
• Coordinate all assurance activity connected to delegated business, including Coverholder audits, internal audit, independent assurance and regulatory reviews. Oversee audit findings through to resolution, ensuring remediation is well defined, prioritised and delivered on time, with progress reported regularly to senior management and governance committees.
• Maintain compliance with Lloyd's standards, FCA requirements and internal policy, with particular attention to Consumer Duty, conduct risk, operational resilience, financial crime, sanctions and data protection. Track regulatory change, recommend policy updates, and embed good governance culture across delegated authority operations.
• Build strong relationships across underwriting, operations, claims, compliance, risk, finance and technology as a trusted adviser on delegated authority matters, while maintaining external relationships with Coverholders, MGAs, TPAs, brokers, Lloyd's and other market participants — balancing commercial priorities against governance and regulatory demands.
• Contribute to transformation initiatives, system implementations and process improvements that increase automation, strengthen reporting and improve data quality across delegated authority operations.