Civic Recruitment Limited
Delivery and Improvement Officer
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Job Title: Delivery and Improvement Officer – Interim
Contract Type:
3–6 Month Contract
Location:
Hybrid Working
Hours:
Full Time (37 Hours)
Desirable Requirement:
Previous Local Authority / Council Experience
Job Purpose
The Delivery and Improvement Officer is instrumental in supporting the successful execution of transformation and service improvement initiatives within the Community Wellbeing Directorate, particularly in adult social care. Operating in a dynamic and collaborative setting, the role involves coordinating programs, monitoring progress, and ensuring effective governance and reporting. This position is crucial for driving continuous improvement and delivering impactful outcomes that enhance services for residents. The ideal candidate is proactive, organized, and possesses strong communication skills, with the ability to manage multiple priorities under tight deadlines.
Key Responsibilities
- Support the delivery of transformation programs and service improvement plans
- Coordinate project activities, including governance, reporting, risk management, and documentation
- Collaborate with Senior Responsible Officers to track progress and outcomes
- Develop clear and concise reports, briefings, and decision-making documentation
- Engage with stakeholders across services to support continuous improvement initiatives
- Assist in planning and delivering workshops, meetings, and program communications
- Monitor and track project milestones, ensuring deadlines and deliverables are met
- Contribute to risk identification and support the implementation of mitigation strategies
- Maintain accurate project records and ensure information is current and accessible
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Experience Required
- Experience in a project or program delivery environment
- Proven experience in a fast-paced setting managing multiple priorities
- Experience supporting transformation programs or service improvement initiatives
- Experience working with stakeholders across multiple departments
- Experience within local government or adult social care (highly desirable)
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Qualifications & Skills
- Strong understanding of project management methodologies and governance frameworks
- Excellent organizational and time management skills
- Strong analytical and problem-solving abilities
- Ability to produce high-quality reports and documentation
- Excellent communication and stakeholder engagement skills
- Ability to prioritise workload and meet tight deadlines
- Proactive, collaborative, and solution-focused mindset
- Competent in using Microsoft Office and project tracking tools
- Adaptable and able to work effectively in a dynamic environment
Additional Information
- Pay Rate: £21.83 per hour (Umbrella)
- Pay Frequency: Bi-weekly
- Working Pattern: Hybrid (Plough Lane office & remote working)
- Fast-paced transformation-focused environment
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