Mace
Delivery Assurance Manager
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Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey.
Role Overview
The Delivery Assurance Manager is a senior member of the IMRWR leadership team, responsible for establishing an ISO principle compliant quality assurance model and then maintaining quality assurance and quality control accuracy. The role is accountable for working with the Head-of-IMR to design, implement and maintain the IMRWR quality assurance framework - covering KPI management, document control, quality processes, programme audits, management checks, and compliance monitoring.
Key Responsibilities
- Establish and maintain an ISO principle compliant quality assurance model
- Design, implement, and maintain the IMRWR quality assurance framework
- Manage KPI, document control, quality processes, programme audits, management checks, and compliance monitoring
- Oversee the effective implementation of the Three Line-of-Defence (LoD) assurance model
- Provide a routine planned and reactive auditable programme assessment of all functions within the hub-and-spoke organisational design
- Support assurance of partner compliance to contractual obligations
- Ensure all IMRWR partners operate to clear standards, predictable delivery disciplines and a single version of the truth
- Utilize the Delivery Assurance team in an NEC Supervisor capacity to support the NEC ECC PM in evaluating allowable costs and supporting any defects management
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Required Experience
- Extensive experience in quality management e.g. auditing, process development, quality improvement
- Ability to apply principles of ISO requirements to practical situations to develop or maintain compliance
- Extensive experience in the utility sector (water, energy, nuclear) or major infrastructure, with experience in managing complex, long-term construction projects
- Significant operational delivery experience in Water recycling networks
- Proven experience in managing teams or leading cross functional functions
- In depth experience of working within regulated utility environments
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Mace Values
- Safety first - Going home safe and well: We champion a safe, diverse and inclusive working environment, understanding the importance of wellbeing in every team.
- Client focus - Deliver on our promise: We own the quality of deliverables, strategic outcomes and build long term relationships with our clients.
- Integrity - Always do the right thing: We influence positive outcomes within our industry, while always aligning with our compliance obligations.
- Create opportunity - For our people to excel: We champion a continuous improvement culture throughout all activities, inspiring our people and teams to develop
Inclusion and Flexibility
Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.
We are also open to discussing part time, flexible, and hybrid working options if suitable with-in the role.
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