Riskhub
Delivery Co- Ordinator
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About the Role
We are seeking a dynamic and organised individual to join our team as a Delivery Co-ordinator. In this role you will play a key part in our fire risk assessment team, overseeing the allocation of work to field-based assessors, ensuring assessments are completed on time, and maintaining high-quality standards. The ideal candidate will have good organisational skills, the ability to work under pressure and be an all-round team player.
The candidate will have good Excel knowledge and a willingness to learn new systems as and when required, including the Riskhub platform used to plan and track all of our delivery.
About Axion / Riskhub Group
Axion Consultancy is part of the Riskhub Group. We’re a passionate and collaborative team united by a shared goal: revolutionising property compliance through innovative technology. We take immense pride in our achievements, knowing that none of it would be possible without the dedication and talent of our people.
As an energetic, forward-thinking business, we are all about our people. We are growing rapidly year-on-year and it’s the people within the business that powers it. We are on the lookout for dedicated, ambitious colleagues who want to be part of a team where everyone’s ideas are welcome, and everyone’s role is essential to our collective growth and success.
The core set of behaviours that characterise our ethos and drive everything we do are:
- We speak clearly, honestly and with passion for what we do.
- We take time to understand problems so we can give confident solutions.
- We are a unified team, developing Riskhub together, because we believe what we're doing is good.
- Everyone's ideas are valid and welcome.
- Our entire team is empowered to make decisions.
- We get things done.
Key Responsibilities
Typically, you will:
Allocate Work:
- Efficiently allocate fire risk assessment and fire door inspection tasks to field-based assessors based on their competence, workload and geographic location.
- Prioritise assignments to meet organisational, client and statutory deadlines.
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Manage Data:
- Maintain accurate delivery records in the Riskhub platform and supporting systems, covering large volumes of assessment and inspection data.
- Conduct regular data quality checks, identify discrepancies, and collaborate with relevant teams to resolve them at source.
- Support reporting and analysis by preparing and organising datasets.
Quality Assurance:
- Review completed fire risk assessments before issue to allocated clients, and provide regular feedback on quality and completeness.
- Provide feedback to assessors for continuous improvement, and pass recurring issues to the Head of Assessors so they can be addressed through training rather than repeated correction.
Communication:
- Serve as the primary point of contact between field-based assessors and the central office for programme-related queries.
- Facilitate clear and timely communication regarding schedules, client requirements, and any challenges faced by assessors.
Supporting Assessor Development:
- Coordinate attendance at training sessions and workshops arranged by the Head of Assessors, and keep accurate records of completion.
- Flag development needs and emerging competence gaps identified through day-to-day contact with the assessor network.
Documentation and Reporting:
- Maintain accurate records of assigned tasks, completed assessments, remedial actions and any issues encountered.
- Generate reports on programme progress and team performance for the Senior Delivery Manager and Head of Delivery.
Resource Management:
- Monitor and manage the availability of resources required for field-based assessments, including personnel, equipment and uniform.
Reception cover when required:
You should apply if you:
- Have proven experience in a coordination, scheduling or administrative role, ideally supporting field-based engineers, assessors or surveyors.
- Excellent organisational and time-management skills, with the ability to hold a schedule together when plans change at short notice.
- Effective communication and interpersonal abilities, and confidence dealing with field-based colleagues you will rarely meet in person.
- Detail-oriented with a focus on quality assurance.
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Benefits
In addition to working with fantastic colleagues and enjoying perks such as coffee machines and fruit bowls, we offer the following benefits:
- Private healthcare
- Gym membership
- Performance-related bonus
Work Location
The role is based in our London hub, located in Farringdon for 4 days a week.
We prioritise diversity and inclusion, recognising the importance of representing our diverse customer base. We strive to attract the best talent and create an environment that supports and includes all individuals.
Interview Process
Our goal is to keep the interview process fairly simple to keep you engaged, but thorough enough to help us each understand if we’re a good fit for each other.
This is what the process will look like for this role:
Step 1:
30-min initial meeting to get to know each other with the Head of Delivery/HR Manager to discuss your background and past experiences – so that we can understand if your skills and expertise match what we’re looking for
Step 2:
60-min in-person meeting to get to know each other with the Head of Delivery/Senior Delivery Manager to discuss your background, past experiences, the role and the expectations further.
Throughout the process we’ll give you insights into Axion and Riskhub, we welcome any questions as we want to make sure you’re joining a team and company you’ll be excited to be part of.
If you’d like to, we’ll also be able to arrange for you to meet more people from the team.
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