BSI
Delivery Excellence Coordinator
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We exist to create positive change for people and the planet. Join us and make a difference too!
Job Title: Delivery Excellence Coordinator
Location: Milton Keynes, Warsaw or Madrid
Working Model: Hybrid
If you thrive on handling competing priorities, solving problems, and building strong working relationships, then this could be the perfect opportunity for you!
About the Role
As a Delivery Excellence Coordinator, you'll be at the heart of our training operations where you will help plan, coordinate, and deliver exceptional tutor training and delivery days. You'll take ownership of tutor scheduling, ensuring the right people are in the right place at the right time by matching tutor expertise, client requirements, budgets, and geographical locations.
Examples of What You'll Be Doing:
- Partnering with Tutors, Sales teams, and other internal stakeholders to ensure seamless training delivery.
- Managing and coordinating tutor diaries, responding quickly and effectively to scheduling requests.
- Planning and allocating workload for non-delivery days, including personal development activities.
- Maintaining accurate data and records across Excel and internal systems.
- Monitoring and achieving Service Level Agreements (SLAs), KPIs, and monthly delivery targets.
- Identifying and resolving scheduling challenges before they impact delivery.
What We're Looking For:
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You'll have previous experience in a coordination, scheduling, or planning role where organisation and prioritisation have been key to your success. Alongside this, you'll also bring:
- The ability to build strong and credible relationships with a variety of stakeholders.
- A proactive approach and natural problem-solving ability.
- The confidence to work independently while collaborating effectively within a team.
- The ability to stay calm, focused, and positive in a busy, fast-moving environment.
- Excellent attention to detail.
- Exceptional organizational and time management skills.
- Previous experience of working towards KPIs and targets.
Language Requirements:
Fluency in English with additional European languages preferred: Spanish, Polish, German, and/or Dutch.
Salary Range:
The advertised salary range reflects the level, scope, and responsibilities of the role. Starting salary within the range will be determined based on experience, skills, market considerations, and alignment with internal equity principles.
- UK: 26,775 – 31,500 GBP per annum.
- Spain: 27,200 - 32,000 Euro per annum.
- Poland: 77,350 - 91,000 PLN per annum.
D&I Policy
BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organisation all while having fun doing great work. BSI is a community where everyone can thrive.
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About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations, and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between – to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
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