You own the outcome. That means the project achieves what the client set out to achieve, and their experience of working with us is as good as the result. You keep the team motivated, supported and well briefed, deliver on time and within budget, give the client honest value for their money, and protect Softwire’s commercial position. Where those pull against each other, you raise it early rather than absorbing it.

You will often be involved from inception, working alongside service designers or on your own to understand what the client is really trying to achieve, then shaping the work around their business outcomes so delivery runs well for them and for the team. You will also meet clients as part of the sales process and contribute to proposals, shaping how we would scope, structure and deliver the work.

Your Experience

• Have delivered projects within at least one of the following: Financial Services and Insurance, Energy and Utilities, or Healthcare; including working with senior stakeholders
• Have led projects for external clients in a consultancy or professional services setting, holding the client relationship alongside the delivery and working within the commercial and contractual terms of an engagement
• Have led projects that span the full business change lifecycle, not just the technology build, but the people, process, and organisational change needed to make it stick
• Have experience in process analysis and optimisation including techniques such as Value Stream Mapping to identify waste and drive meaningful improvements
• Have worked across programmes involving multiple teams, using scaled agile approaches such as SAFe, LeSS, or Scrum at Scale. Are familiar with lean/agile techniques tools and principles
• Have a history of solving problems, managing risks and overcoming challenges
• Have worked in multidisciplinary teams, including directly with developers and designers
• Are familiar with how AI tools are changing the way software teams work, and can factor this into planning, estimation, and ways of working
• Show evidence of a dedication to continuous improvement – both supporting/coaching a team and in your own ways of working

Your Approach

• Are comfortable taking the initiative and working with ambiguity
• Can communicate clearly including an ability to explain technical concepts to people with diverse backgrounds in a way that is meaningful to them
• Are interested in and familiar with how software is built and delivered, including knowing when things are technically easy or difficult. Have an equal interest in how business change is run to ensure technology projects are successful and vice versa.
• Are curious about emerging technologies, particularly AI, and bring a considered, practical view on how they can improve delivery outcomes
• Understand the commercial dynamics of client engagements and can balance client outcomes with Softwire's business interests

You may also

• Have experience in understanding clients needs and prioritising them into user stories
• Have worked in other delivery roles such as product ownership, business analysis or technical roles
• Have contributed to proposals or pre-sales activity, including scoping, estimating, or shaping how a project would be structured and delivered

Package

Softwire operates transparent pay scales and a profit share scheme based on role and overall company performance

• Base salary is based on experience in role and ranges from £58,100 - £65,600
• You can expect to receive an average of between £5,750 and £7,500 in profit share depending on your experience and company performance.
• Pension: Additional 5% of salary

Additional benefits: 25 days annual leave (with the option to buy and sell), time off for company-wide morale activities, time off for charitable / CSR activities, free annual eye test, and opt-in health insurance, cycle to work scheme, and payroll charity donations.

We are there for our clients and colleagues when needed. On average our teams do this working in person 3 days a week.