Evantis Consulting
Delivery Manager
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£700 per day Outside IR35
SC Clearance Required
3 days per week (part time)
6 months initially + 24 months
Occasional Travel to West Sussex
Summary of Requirement
We require a Delivery Manager to work as part of our internal service team to plan, coordinate and manage the delivery of service improvements to an established operational technology system which is integral to all elements of our operational delivery. The service is built and supported by a third-party developer and forms part of an ambitious three-year programme of system enhancements to improve operational delivery and pipeline management.
Requirement in Detail
The supplier will provide a Delivery Manager who is accountable for planning and managing the delivery of approved service improvements from discovery through to live release, ensuring the delivery is aligned to business priorities, agreed governance, policies, budgets and available business capacity.
The Delivery Manager will ensure the right stakeholders are consulted at the appropriate points in the delivery lifecycle. The Delivery Manager will work in partnership with the internal team who provide the equivalent Product Manager and Service Owner roles to support successful delivery into the organisation. The role will require:
- Effective communication across technical and non-technical stakeholder groups, including internal teams, business users, decision makers and the third-party developer.
- Working alongside the Product Manager to run regular development calls with the third-party developer.
The Delivery Manager will:
- Plan and manage delivery activity across discovery, build, test, and live implementation.
- Work to a clear, open and transparent delivery framework so that work, priorities, risks, dependencies and decisions are visible.
- Coordinate with the third party developer and internal stakeholders and support effective communication between the internal team, users and supplier.
- Manage dependencies, delivery risks, assumptions, blockers and issues, escalating where required to maintain delivery momentum.
- Support continuous improvement by identifying opportunities to improve delivery processes, stakeholder engagement and release planning.
- Provide clear and timely progress updates to the Product Manager and Service Owner.
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Responsibilities in detail:
- Plan and coordinate discovery work with the supplier and internal stakeholders, ensuring each discovery activity has been sufficiently scoped and documented, and that the supplier provides a clear proposal for consideration and approval.
- With the Product Manager, support budget management by tracking actual and committed spend.
- Coordinate the review of supplier proposals, ensuring appropriate stakeholder feedback is obtained, consolidated and shared. The Delivery Manager will ensure proposals are updated where required and progress through approval, procurement and build stages in line with agreed processes.
- Coordinate the build phase with the supplier, ensuring work is prioritised, delivery timelines are understood and supplier queries are responded to by the appropriate internal users or subject matter experts.
- Plan and manage releases to the test environment, taking account of business priorities and testing capacity. Coordinate testing within the Product Manager and wider business, ensuring feedback is captured, passed to the supplier, responded to and tracked through to the point where the solution is ready for live release.
- Plan and manage live service implementation activity, including engagement with stakeholders and user groups to agree suitable implementation timings, confirming required system permissions are in place and collecting feedback from users following release.
- Maintain a service development plan based on approved priorities, estimated costs, dependencies and budget deadlines. Where appropriate, group related items into batches for development and ensure purchase orders are raised and issued to the supplier in line with internal processes.
- Produce clear reports and delivery updates covering discovery, proposal status, build progress, test readiness, release planning, budget position, risks, issues, dependencies and decisions required.
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Expected skills and experience
- Experience applying Agile, Lean or other appropriate delivery approaches to provide structure, transparency and pace.
- Ability to communicate effectively between technical and non-technical stakeholders, including business users, internal service teams and third-party suppliers.
- Experience managing delivery through the product or service lifecycle, including discovery, build, test, release.
- Ability to maintain delivery momentum by identifying blockers, managing dependencies and ensuring decisions are made at the right level.
- Understanding of commercial and supplier management in a technology delivery environment, including working with contracted suppliers and internal procurement processes.
- Ability to support financial management by tracking costs, forecasts, approvals and spend against agreed budgets.
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