Pearson Carter
Delivery Manager
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Delivery Manager – £80,000–£90,000 – Remote UK
Pearson Carter are currently working with a growing Microsoft Dynamics partner that is looking for an experienced Delivery Manager to take operational ownership of their Service Delivery function. You will oversee delivery performance across multiple teams, ensuring projects are delivered efficiently, consistently and to a high standard.
This is a senior operational leadership role suited to someone with strong ERP delivery and team management experience, ideally within Microsoft Dynamics NAV or Business Central. You will work closely with Team Leaders, Project Managers, Account Management and the COO to manage resources, resolve blockers, handle escalations and drive continuous improvement.
They offer £80,000–£90,000, Fully Remote Working and a strong benefits package.
Responsibilities:
- Lead and support Team Leaders across the Service Delivery function
- Oversee delivery performance across multiple teams and customer projects
- Manage resource allocation, utilisation and team capacity
- Ensure consistent delivery processes and quality standards
- Act as the first point of escalation for customer and internal delivery issues
- Resolve operational blockers and maintain delivery continuity
- Work closely with Project Managers, Developers and Architects
- Provide the COO with visibility of delivery performance, risks and capacity
- Support commercial oversight, scope changes and resource forecasting
- Drive continuous improvement across delivery efficiency and customer satisfaction
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Experience:
- 5 years' experience in Project Delivery, Service Delivery or Team Management
- Hands-on ERP project delivery experience, ideally Microsoft Dynamics NAV or Business Central
- Experience managing multiple projects, teams and customer priorities
- Strong customer-facing and escalation management experience
- Experience across discovery, UAT, go-live and post-go-live support
- Strong stakeholder management and communication skills
- Experience working with Project Managers, Developers, Architects and Consultants
- Strong understanding of delivery risk, quality and operational performance
- Commercial awareness and experience managing scope/change control
- Experience within a consultancy, ERP or IT services environment
Desirable:
- Microsoft Dynamics NAV / Business Central experience
- Microsoft Dynamics Partner or consultancy experience
- Experience managing ERP Service Delivery teams
- Microsoft Dynamics certifications
- ITIL, Agile or PRINCE2 experience
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Salary & Benefits
£80,000–£90,000 Fully Remote Working Benefits.
Location
This is a fully remote UK-based position.
How to Apply
Please apply ASAP with your CV to be considered for this position. You can also get in touch with me directly to discuss the opportunity. Pearson Carter is the Global Leader in Microsoft Technology, Web, Mobile and Software Development Recruitment, with specialist roles across the globe.
Keywords: Delivery Manager, Service Delivery Manager, Delivery Management, Service Delivery, Project Delivery, ERP Delivery, ERP Project Manager, Microsoft Dynamics, Dynamics NAV, Microsoft Dynamics NAV, Dynamics 365 Business Central, D365 Business Central, Business Central, ERP, Microsoft Partner, Dynamics Partner, Team Leader, Delivery Lead, Service Delivery Lead, Operations Manager, Resource Management, Escalation Management, Customer Management, Stakeholder Management, Risk Management, Change Control, Continuous Improvement, Customer Success, ITIL, Agile, PRINCE2, Remote UK.
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