• Improving team health and sustainability Maintaining team health, addressing early signs of dysfunction, and escalating when interventions or support are needed.

• Supporting durable team development, role clarity and skills uplift within the team

• Contributing to the Delivery Practice Sharing learning, participating in practice routines, and adopting common tools, standards and delivery frameworks.

• Contributing insights, challenges and improvements Into the Principal Delivery Manager and the wider practice leadership.

Behaviours

• Outcome focus Keeps the team aligned to outcomes, value and learning rather than output or activity.

• Agile leadership Leads through coaching, facilitation, clarity and encouragement, not directive control.

• Collaboration and empathy Build strong relationships across product, design, engineering, architecture and service.

• Curiosity and continuous improvement Use data, retros and feedback to drive iteration and uplift.

• Calm, constructive challenge Creates space for difficult conversations and brings clarity when uncertainty arises.

• Inclusivity Fosters an environment where every team member can contribute, grow and thrive.

• System awareness Understands how the team fits into the wider Value Stream and adapts accordingly.

Empowered to

• Lead and shape the day-to-day delivery approach within their product team.
• Apply and adapt agile and flow-based ways of working appropriate to the team’s mission.
• Facilitate all team-level delivery ceremonies and guide the team through planning, prioritisation and execution.
• Identify and resolve impediments within their control and escalate systemic constraints to the Principal Delivery Manager.
• Use delivery and flow metrics to guide improvements in how the team works.
• Challenge priorities, readiness and scope where clarity or feasibility is lacking.
• Represent the team’s delivery position into the Value Stream’s rhythms.
• Contribute to the Delivery Practice and adopt common standards, tools and processes.

Capabilities

• Delivery and agile expertise Strong grounding in agile, product delivery, and lean flow practices. Ability to run effective delivery ceremonies and maintain consistent team rhythms. Experience in managing team-level risks, dependencies and blockers.

• Flow and metrics competency Ability to interpret team-level flow metrics and use them for prioritisation and improvement. Understanding of how work-in-progress, cycle time and sequencing influence predictability.

• Team leadership and coaching Skilled facilitator and coach, able to support the team in sustainable ways of working. Capable of identifying early signs of team health issues and acting.

• Communication and stakeholder alignment Confident communicator who can provide clear, concise insights into delivery progress, constraints and next steps. Strong collaborator across product, design, engineering, service management and architecture.

• Practical problem solving Able to break down complex issues, identify root causes and coordinate actions across the team. Comfortable working in evolving environments, adapting ways of working as needed.

Work Level Descriptor

Accountability

Accountable for the delivery performance of their durable/product team and achievement of agreed outcomes. Responsible for shaping and maintaining team-level delivery practices, flow and operational rhythm. Ensures delivery is predictable, transparent and aligned to Value Stream priorities. Accountable for managing risks, dependencies, readiness and operational impacts at the team level.

Impact

Influences team behaviours, ways of working and delivery maturity. Helps shape backlog clarity, feasibility and prioritisation through collaboration with Product et al. Provides delivery insight that shapes Value Stream decision-making and practice-wide improvements. Contributes to uplifting delivery standards across DTaD through participation in the Delivery Practice.

Co-operation

Collaborates closely with Product, Design, Engineering, Architecture, Data and Service roles to ensure coordinated delivery. Works with other Delivery Managers to share learning and improve cross-team flow. Engages actively in the Delivery Practice to support consistency, capability development and performance uplift. Promotes inclusive, open and collaborative behaviours within the team and across the Value Stream.