Shape IT Recruitment
Delivery Manager
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Delivery Manager
We are recruiting on behalf of an established organisation for an experienced Delivery Manager to oversee day-to-day service delivery across multiple teams and projects.
This is a senior operational role, working closely with Team Leaders, Project Managers and senior leadership to ensure projects are delivered efficiently, consistently and to a high standard.
Key Responsibilities
- Lead and support Team Leaders across multiple delivery teams.
- Oversee workload, utilisation, resource allocation and delivery performance.
- Ensure consistent quality, processes and delivery standards.
- Act as the first point of escalation for operational and customer issues.
- Identify and resolve blockers, risks and resource challenges.
- Manage escalations, investigate root causes and implement preventative solutions.
- Work closely with Project Managers and senior leadership on project health, risks and capacity.
- Support process improvements and initiatives to improve efficiency and customer satisfaction.
- Provide commercial oversight of projects, including scope changes and forecasting.
- Support team development, performance management and continuous improvement.
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About You
- 5+ years' experience in project or service delivery at Team Lead or Manager level.
- Experience delivering complex technology, consultancy or business transformation projects.
- Strong experience managing multiple projects and competing priorities.
- Confident handling customer escalations and challenging situations.
- Experience working with cross-functional teams including PMs, developers, architects and consultants.
- Strong communication, organisation and problem-solving skills.
- Able to identify risks and quality issues before they escalate.
- Experience with Agile, ITIL, PRINCE2 or similar frameworks is advantageous.
- A background in consultancy, project management or a fast-paced delivery environment.
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