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ECMS Delivery Manager – Transformation & Advisory Services
Location: London (Hybrid)
Reporting to: Delivery Director
Business Unit: ECMS – Advisory & Managed Solutions
About ECMS
ECMS is the advisory and managed solutions arm of Eames Group, helping insurance and financial services organisations deliver complex change, transformation, technology, data, and operational improvement initiatives. We combine deep industry expertise, outcome-focused delivery, and access to the top 1% of specialist talent to help clients achieve measurable business results.
As part of our continued growth, we are looking for an experienced Delivery Manager to lead the successful delivery of client engagements, programmes, and managed services across the insurance market.
The Role
The Delivery Manager will be responsible for assuring transformation programmes and client engagements from mobilisation through to delivery, ensuring outcomes are achieved on time, within budget, and to the highest quality standards.
You will work closely with client stakeholders, ECMS consultants, delivery partners, and Eames Consulting to build high-performing teams, manage delivery risks, and create long-term client relationships.
This is a hands-on role for someone who thrives in a client-facing environment and enjoys solving complex business problems while driving commercial success.
Key Responsibilities
Client Delivery
- Assure the delivery of transformation programmes, projects, and managed engagements.
- Configure, understand, and validate delivery plans, budgets, risks, dependencies, and governance.
- Ensure successful execution of business, technology, data, and operational change initiatives.
- Drive project mobilisation, planning, execution, reporting, and closure activities.
- Ensure delivery achieves agreed business outcomes and benefits realisation targets.
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Stakeholder Management
- Build trusted relationships with senior client stakeholders.
- Act as the primary delivery contact for assigned accounts and engagements.
- Communicate project status, risks, and recommendations clearly and confidently.
- Influence decisions and drive alignment across multiple stakeholder groups.
Team Leadership
- Lead and coordinate ECMS consultants, SMEs, and third-party resources.
- Create high-performing delivery teams with a strong focus on collaboration and accountability.
- Coach and mentor consultants to support their professional development.
- Foster a delivery culture focused on quality, commercial awareness, and customer success.
Commercial & Business Growth
- Support proposals, Statements of Work (SOWs), and client presentations.
- Identify opportunities to expand services within existing accounts.
- Work closely with ECMS leadership and wider Group to create and deliver client solutions.
- Contribute to account growth, revenue targets, and strategic business development initiatives.
Quality & Governance
- Establish and maintain robust project governance and reporting frameworks.
- Ensure delivery methodologies, standards, and controls are consistently applied.
- Manage delivery risks and issues proactively, escalating where required.
- Drive continuous improvement across delivery processes, tools, and ways of working.
Experience & Skills
Essential
- Experience delivering complex business or technology transformation programmes.
- Strong programme and project management capabilities.
- Proven experience managing senior stakeholders and executive sponsors.
- Excellent communication, workshop facilitation, and presentation skills.
- Strong commercial awareness and client management experience.
- Experience leading multi-disciplinary teams across multiple workstreams.
- Ability to manage budgets, forecasts, risks, and governance processes.
- Experience working within consulting, advisory, or professional services environments.
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Highly Desirable
- Insurance, reinsurance, broking, or financial services experience.
- Experience delivering data, digital, technology, or operational transformation initiatives.
- Knowledge of Agile, Waterfall, and hybrid delivery methodologies.
- Experience creating SOWs and outcome-based delivery models.
- Professional certifications such as PRINCE2, MSP, AgilePM, Scrum, PMP, or equivalent.
What Success Looks Like
In your first 12 months, you will:
- Successfully lead multiple client engagements to agreed outcomes.
- Build trusted relationships with senior client stakeholders.
- Support the growth and development of ECMS delivery capability.
- Contribute to new business opportunities and account expansion.
Why Join ECMS?
- Be part of a rapidly growing advisory and managed solutions business.
- Work with leading insurers, brokers, MGAs, Lloyd’s market participants, and financial services organisations.
- Deliver meaningful transformation outcomes rather than simply supplying resources.
- Collaborate closely with Eames Consulting and access one of the strongest specialist talent networks in the market.
- Influence the future direction of a highly entrepreneurial and ambitious business.
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