Ministry of Housing, Communities and Local Government
Delivery Manager
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Bristol, Darlington, Leeds, Manchester, Wolverhampton
Job Summary
We are MHCLG
Here at the Ministry of Housing, Communities & Local Government (MHCLG), we work on things that make a real difference to people’s lives. Whether it's through the homes we live in, the work of our local councils, or the communities we’re all part of, our work is at the top of the political agenda.
Local AI is a new team within MHCLG, working with councils to unlock the potential of artificial intelligence (AI) in local public services. We support the responsible adoption of AI across local government, focusing on practical tools that save time, reduce costs and improve services for residents.
Local AI’s goal is not simply to introduce new technology. We work with councils and partners to solve real service challenges where AI can make the biggest difference.
Our work spans product development, service transformation, capability building and shaping the wider adoption of AI across local government. Recent examples include Local Transcribe, our work supporting councils to responsibly adopt AI, and looking at how AI can play a role in temporary accommodation.
Joining Local AI offers a rare opportunity to help shape how one of the most significant changes of our time is applied in public services. You will work alongside experts from local and central government, academia and industry to test new ideas, deliver practical solutions and help improve outcomes for millions of people who rely on local services every day.
As a Delivery Manager, you will lead multidisciplinary teams to deliver AI products and services that help councils tackle real-world challenges. You will create the conditions for teams to succeed, removing obstacles, managing delivery risks and helping products move from discovery and incubation through to live operation and scale. Working closely with councils, partners and stakeholders, you will support the successful delivery of products such as Local Transcribe and future Local AI initiatives.
Find out more about our Digital teams and what they are working on through our MHCLG Digital blog. Please note that MHCLG do not offer visa sponsorship and applicants will need a valid visa for the duration of your employment.
Job Description
The Delivery Manager is accountable for the performance of the team. As a Delivery Manager you’ll:
- Build and maintain teams, ensuring they are motivated, collaborating and working well
- Help facilitate continuous improvement and apply the most appropriate delivery methodology tools and techniques in the cross-functional teams, and work with other delivery managers to share skills and knowledge
- Plan, align and lead team agile ceremonies, ensuring the team maintains a good rhythm, cadence and delivery cycle
- Lead planning for the delivery of the teams' mission – ensuring visibility of objectives and delivery detailed in quarterly cycles
- Identify obstacles to delivery and help break down barriers and overcome those obstacles for your team
- Work closely with Product, User-centred design, Operation, Policy and Technology colleagues to understand and deliver new services and products
- Work closely with several external technology suppliers to understand, prioritise and track change deliverables and milestones on digital products and services
- Manage dependencies, risks, resources, monitor costs and overcome obstacles to deliver best value to the users
Person Specification
As a Delivery Manager, You'll Have
- Proven expertise in agile delivery of digital products and projects, able to recognise, reflect and adapt when something does not work, encouraging experimentation and use a blended approach depending on the context
- Ability to act as the point of contact for contracted suppliers with the ability to demonstrate commercial awareness and deliverables acceptance, and able to quickly grasp and navigate appropriate internal processes within a government department
- Experience with identifying and actively addressing internal and external risks, issues and dependencies including where ownership exists outside the team
- Good interpersonal skills with the ability to understand, empathise, negotiate and influence individuals and groups using a variety of methods strong communication skills with the ability to listen and interpret the needs of technical and business stakeholders
- Experience of bringing people together to form a motivated high-performing team, empowering them to deliver
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Alongside your salary of £44,004, Ministry of Housing, Communities and Local Government contributes £12,747 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
At MHCLG we offer many benefits that range from tailored career pathways and flexible working to MyLifestyle Childcare Voucher and Cycle to Work Schemes. For more information, please click here.
Artificial Intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection Process Details
Application and Selection
The application process will be split into 2 stages, testing the following Success Profiles:
- Behaviours
- Experience
- Technical
Please ensure your CV does not contain any personally identifiable information.
Note: We do not consider direct CV applications. All applications must be submitted via the provided application link.
Stage 1: Sift (CV)
Experience: Your CV will be assessed against the criteria in the job description and person specification.
Most of our campaigns utilise multiple assessors and so it is possible that each of your answers would be viewed by different assessors.
In the event that we receive a large number of applications, we may conduct an initial sift using the lead sift question listed in the advert. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to interview.
Lead sift question (Experience): Tell us about a time you helped a team plan work, manage blockers and keep delivery moving. (250 words)
Stage 2: Interview
- Behaviours: Working Together, Changing and Improving, Seeing the Big Picture, and Communicating and Influencing
- Technical: Technical questions will be based around the essential skills and criteria as listed in the job description.
Sift and Interview Dates
Sifting is envisaged to take place the week commencing 14th September 2026.
Interviews are currently being held remotely via videocall. This could be subject to change.
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How We Recruit
Find out everything you need to know before applying here..
- Applying
- Sifting
- Interview
- Interview Results & Feedback
- Reserve List
- Near Miss
- Civil Service Grades
- We are a DCS, RIS & GPTWV employer
- Reasonable Adjustments
Human
How To Apply
What you need to know before applying.
You must review the following information from the MHCLG Career's Site before submitting your application. This step is essential to ensure your eligibility for the role and that your application is completed correctly.
- Security Clearance Requirements
- Civil Service Nationality Requirements
- Right to Work
- Artificial Intelligence
- Civil Service Code and Recruitment Principles
- CV Declaration
- Sponsorships
- Salary and Grade
- Existing Civil Servants
- Conflict of Interest
- Location and Flexible Working
- Fixed Term Contracts
- Internal Fraud Database - Internal Fraud Register
- Appeals and Complaints
- Conflict of Interest
Security Clearance Requirements
National Office: BPSS
Feedback will only be provided if you attend an interview or assessment.
Successful candidates must undergo a basic (or equivalent) criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality Requirements
This Job Is Broadly Open To The Following Groups
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact Point for Applicants
Job Contact
- Name: Digital Data Jobs
- Email: Digitaldatajobs@communities.gov.uk
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