IAG Loyalty
Project Manager (Spanish Speaking)
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Who we are
We’re IAG Loyalty - one organisation with two ambitious, growing divisions across Loyalty and Holidays. Each operates with its own goals, strategy and team, yet we’re united by a shared vision to create a more rewarding world of travel and experiences. Our Loyalty division is the home of Avios, the global loyalty currency, enabling millions of members to collect and spend rewards across travel, retail and financial services. At the centre of our transformational journey is technology.
The opportunity ✨
We’re seeking a Delivery Manager to join our Delivery Office within Tech, Data & AI, with the mission of leading the successful delivery of technology and business change initiatives that drive measurable value for our customers and partners.
You’ll lead projects across a diverse portfolio, collaborating with teams spanning Product, Engineering, Commercial, Finance, Marketing and Customer Operations. Together, your work shapes the future of Avios, delivering initiatives that revolve around improving customer experiences and unlocking new capabilities across our loyalty ecosystem—balancing strategic delivery for millions of members worldwide.
This role offers an excellent opportunity for someone who thrives in structuring complexity, fostering trusted stakeholder relationships, and delivering high-impact outcomes in a fast-paced, collaborative setting. Expect occasional travel to our Spain offices as part of the role.
What you’ll be doing 🚀
Project Leadership & Delivery
- Take ownership of end-to-end technology and business change initiatives, ensuring successful outcomes within agreed scope, budget, and timelines.
- Develop delivery plans, coordinate activities, and evaluate dependencies to optimise execution.
- Actively identify, escalate, and resolve risks, issues, and barriers across project lifecycles.
Stakeholder & Cross-Functional Collaboration
- Build strong working relationships with stakeholders across the business, including Product Managers, Engineering teams, Business Analysts, and third-party suppliers.
- Facilitate governance meetings and provide clear, structured communication to align stakeholders.
- Collaborate seamlessly with Agile, hybrid, and traditional delivery methodologies to achieve business value.
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Continuous Improvement & Innovation
- Contribute to refining delivery practices, embracing emerging technologies, and fostering a culture of continuous improvement.
- Introduce AI-enabled solutions and methods when appropriate to elevate project outcomes.
What we need from you ⚡
You’ll excel at working collaboratively in dynamic environments, driven by delivering results. We’re searching for someone with:
Core Requirements
- Proven experience delivering technology and business change projects from initiation to implementation.
- Strong track record in managing multiple concurrent projects while addressing competing priorities.
- Skilled in project planning, resource allocation, and risk management—ensuring timely, cost-effective delivery.
- Ability to earn stakeholder trust across technical and functional teams.
- Experience in managing risks, issues, dependencies, and assumptions within projects.
- former exposure through cross-functional collaborations and third-party supplier engagements.
- Strong organisational skills to adapt to evolving priorities.
- Experience across Agile, hybrid, and Waterfall delivery frameworks.
- Fluent business-level English and professional Spanish, both written and spoken.
- Hands-on experience with project management tools: Jira, Confluence, and Microsoft 365.
Desirable Skills
- Background in travel, loyalty, or digital product industries.
- Familiarity with, or exposure to AI initiatives.
- Professional certifications (e.g., PRINCE2, Agile, MSP, or SAFe).
Warning: This isn’t the right role for you if… ❌ You prefer a confined task list with minimal handoff expectations (we thrive on cross-functional collaboration). ❌ You prioritise perfection over continuous progress and iteration. ❌ You expect to delegate projects once they’re defined (our role demands end-to-end ownership from concept to deployment).
We encourage applications from everyone—great talent comes in many forms. If you’ve made it this far while missing a few requirements, we’d still love to hear from you.
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The Blend đź“Ť
This London-based position offers The Blend, our dynamic, flexible approach to work:
- Typically at least two days in-office, paired with remote flexibility for the remainder.
- Adjusted arrangements may extend to our office network or partner sites according to business needs.
Why you’ll love it 💙
Impactful Work & Growth
- Join an organisation heavily investing in technology, data, and AI to redefine loyalty.
- Make a measurable difference: Deliver projects that improve technology, customer experiences, or internal processes.
- Work alongside a diverse, global team within the IAG Group, impacting millions of members.
Culture & Space to Thrive
- Our culture empowers employees to step up and innovate in a collaborative, supportive environment.
- Focus less on constructing rigid structures and more on fostering agility, adaptability, and progress.
Belonging & Diversity
- We believe inclusion fosters innovation: Diverse teams make better decisions, drive stronger performance, and spark creativity.
- Our commitment is explicit: research-backed recruitment, a welcoming space, and valuing perspectives from all walks of life.
Beyond the Role
- Ourney portfolio connects your work to broader aspirations: creativity, travel, and a purposeful culture that encourages growth for every member of our team.
- Loyalty has two divisions—Loyalty and Holidays—seamlessly intertwined. Through Avios, we turn everyday spending into transformative travel experiences. Our Holidays division (featuring British Airways Holidays and Iberia Vacaciones) designs immersive journeys across thousands of destinations. As a result, your work propels seamless travel experiences, powered by insight and innovation.
Why you’ll fit right in
At IAG Loyalty, being you is more than encouragement—it’s our culture.
What drives us? Our values underpin our actions and expectations. Whether in our Contact Centre or London Head Office, they connect each of us under a shared purpose: "Together we’re creating a more rewarding world of travel and experiences."
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