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Job Description
If you are an experienced leader who thrives on building strong stakeholder relationships, driving operational performance and delivering for customers, this could be your next opportunity.
About the Role
As a Delivery Manager within Material Services at Leonardo Helicopters, you will lead and influence teams across the Material Services organisation to deliver a responsive, customer-focused service that supports aircraft availability and strengthens our position as a trusted partner.
Your Impact
You will play a key role in ensuring that our customers receive an excellent service, while driving continuous improvement, operational performance and commercial value across our contracts.
Your leadership and delivery will help to:
- Ensure existing customers recognise Leonardo as an excellent and trusted partner, supporting opportunities to broaden the range of services we provide.
- Deliver sustainable turnover and growth through excellent operational performance, innovation and effective processes.
- Build strong, collaborative relationships across Leonardo and our customer organisations to deliver contracted commitments.
For the awareness of internal applicants, this role is a JFF Level 8 position.
What you will do as a Delivery Manager
- Lead and be accountable for the delivery of Material Services contract commitments, ensuring all contracted outputs are delivered effectively and support aircraft availability.
- Build and maintain strong internal and external stakeholder relationships, engaging at all levels to ensure timely resolution of issues and delivery of customer requirements.
- Lead engagement with UK and overseas-based Leonardo employees and customers, including international travel where required to support the effective delivery of customer contracts.
- Develop and maintain effective customer relationships, establishing close working relationships with senior management representatives across the internal and external customer domain.
- Hold stakeholders to account for the activities and support required to deliver the contracted service, proactively managing risks, issues and dependencies.
- Develop an effective relationship with the wider Material Services organisation, ensuring current and future supply requirements are understood and delivered.
- Develop an effective relationship with the relevant Integrated Project Team (IPT) to ensure customer and operational requirements are aligned and delivered.
- Monitor and drive performance against contracted service levels, identifying opportunities to improve availability, inventory, revenue, delivery performance and process effectiveness.
- Lead and support continuous improvement initiatives, challenging existing ways of working and identifying opportunities to improve customer service, operational efficiency and business performance.
- Prepare and deliver reports, briefs and presentations for senior internal and external stakeholders and delegations.
- Ensure effective communication of customer requirements, priorities and risks throughout the Material Services organisation.
- Ensure all activities are conducted within the required Health & Safety standards, complying with Leonardo and customer processes and procedures.
- Ensure compliance with Leonardo, customer and applicable legislative and mandated requirements.
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What you'll bring
We are looking for an experienced leader with a strong understanding of material supply, customer support and operational delivery.
You will bring:
- Significant experience in a supply, logistics, material management or military environment.
- A sound understanding of customer organisation structures, processes and procedures.
- Comprehensive knowledge of the material supply chain from supplier through to customer.
- Detailed knowledge of Leonardo Helicopters' material supply processes, systems and operating environment.
- Excellent communication skills, with the ability to communicate clearly and confidently with stakeholders at all levels.
- The ability to influence, challenge and hold stakeholders to account across both the customer and company domains.
- Strong interpersonal and relationship-building skills, with the ability to lead and facilitate multi-disciplinary discussions.
- A good understanding of aircraft support operations, including the role of spares, material availability and product support.
- The ability to operate effectively in a complex, fast-paced and changing Service Delivery environment.
- A proactive approach to problem solving, with the ability to identify issues, manage competing priorities and drive effective solutions.
- The confidence and credibility to represent Material Services with senior internal and external stakeholders.
Knowledge of:
- Rotary wing support operations, organisation and processes.
- Logistics and material supply techniques.
- Customer planning and operational activities relating to material supply and inventory management.
- Aircraft availability and the relationship between material supply, inventory and customer operational requirements.
- Contracted service delivery and performance management.
This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn.
Security Clearance
This role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: https://careers.uk.leonardo.com/gb/en/security-and-vetting
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Why join us
At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work–life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we’re here to help you thrive.
- Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year.
- Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution.
- Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity).
- Rewarding Performance: All employees at management level and below are eligible for our bonus scheme.
- Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning.
- Refer a friend: Receive a financial reward through our referral programme.
- Tailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more.
- Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role.
For a full list of our company benefits please visit our website.
Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity.
Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team—they are key contributors to shaping innovation, advancing technology, and enhancing global safety.
At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know.
Be part of something bigger - apply now!
Primary Location:
GB - Yeovil - Lysander Rd
Contract Type:
Permanent
Hybrid Working:
Hybrid
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