National Energy System Operator
Delivery Manager
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About The Role
The Delivery Manager in Market Change Delivery is a critical leadership role within Market Access and Procurement, working in close partnership with the Engineering Manager to ensure predictable, high-quality delivery of new services involving complex, multivendor technology products. This role provides delivery governance, stakeholder alignment, financial oversight, and operational readiness across a product area that supports mission-critical energy system operations.
Success in this role requires strong planning discipline, commercial acumen, operational awareness, and the ability to influence across engineering, product, vendor and business teams and requires quality delivery of complex, multi‑vendor technology products. This role provides delivery governance, stakeholder alignment, financial oversight, and operational readiness across a product area that supports mission‑critical energy system operations.
This role is based in the Warwick or Wokingham office, with hybrid working from office and home. This advert is intended to cover multiple Delivery Manager hires, for our requirements in this area.
Key Accountabilities
Delivery Planning & Governance
- Own and maintain end-to-end delivery plans, ensuring realistic, aligned, and transparent milestones and resource requirements.
- Manage RAID (Risks, Assumptions, Issues, Dependencies) with discipline, ensuring early warning of delivery risks and clear mitigation actions.
- Build strong relationships with business teams, product leads, platform teams, and vendor partners to ensure delivery alignment.
- Use NESO business and product knowledge to challenge priorities, scope, and sequencing when needed.
- Provide structured and proactive delivery reporting to senior stakeholders.
Project & Commercial Management
- Manage budgets, cost tracking, forecasting, and financial governance across the product lifecycle.
- Lead investment governance, including sanction approvals, business case updates, steering committees, and project closure processes.
- Drive vendor and commercial management activities including RFPs for resourcing, delivery partners, or product procurement.
- Oversee contract performance, scope control, and commercial risk management with clear escalation and recommendations.
Operations & Readiness Management
- Ensure Operational readiness in partnership with Service support teams.
- Embed operational considerations early in delivery to support mature DevOps practices and minimise operational risk.
- Work closely with business teams on communication, change impact, incident preparedness, and release readiness.
- Support continuous improvement in operational handovers, service acceptance, and incident response mechanisms.
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Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements.
Essentials
About You
- Strong delivery leadership experience in multi‑team, multi‑vendor technology environments.
- Excellent understanding of an organisation’s business, operational objectives, and stakeholder landscape, with the ability to challenge engineering, product, or commercial decisions using this insight.
- Proven delivery governance capability: RAID management, milestone planning, reporting, roadmap alignment, dependency oversight.
- Strong project and programme management skills including cost management, budget forecasting, and investment governance.
- Experience leading commercial activities: RFPs, vendor negotiations, contract management, supplier performance tracking.
- Ability to build strong relationships across business teams and act as a trusted partner in shaping delivery outcomes.
- Skilled in working through ambiguity, structuring complex challenges, and driving clarity across technical and non‑technical teams.
- Excellent communication and influencing skills across all levels of the organisation.
- Demonstrated leadership behaviours including ownership, accountability, calm decision making, and structured problem solving.
Desirables
- Experience with CNI operations, SRE practices, DevOps models, or real-time operational systems.
- Familiarity with energy system operations, Balancing Mechanism, or large‑scale transformation programmes.
- Understanding of software engineering delivery models and effective collaboration with engineering leads and architects.
- Experience enabling product centric delivery and shaping cross-functional ways of working.
What You'll Get
- A competitive salary of £70,000 - £78,000 (possible flex) dependent on experience and capability
- As well as your base salary, you will receive a bonus of up to 15% of your salary for stretch performance, 28 days annual leave as standard, and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
Benefits
NESO's flexible benefits programme provides you with more flexibility around your health, lifestyle and protection benefits, here's just a few available:
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- Flexible Bank Holidays & Holiday Trading
- Additional Birthday Day Off
- Cycle to Work Scheme, Retail & Gym Discounts
- Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance
About Us
At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030.
In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always acting in the best interests of all energy users.
Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thing and public value.
The time to deliver is now. Join the energy transformation and help shape the future.
Your energy. Our future. Together
National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.
More Information
This role closes at 23:59, on the day before date shown above, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.
Research shows that some people may hesitate to apply unless they meet every single requirement. At NESO, we believe potential comes in many forms and we're committed to a fair, inclusive recruitment process where everyone has the opportunity to show their talents. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds. If this role sparks your interest but you're not sure you tick every box, we still want to hear from you.
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