Infosys
Delivery Manager – Defense & National Security Accounts | UK
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Job Title - Delivery Manager – Defense & National Security Accounts
Location - United Kingdom (London/Derby/Bristol/Stevenage)
Experience
Several years of industry experience, with significant experience delivering and managing large-scale Defense, Aerospace, National Security, or Government IT programs.
Security Requirement
Mandatory: Active UK Security Clearance (SC) or eligibility to obtain and maintain SC clearance.
Role Overview
Infosys Engineering Services is seeking a highly experienced Delivery Manager to lead and oversee strategic Defense and National Security engagements across the UK market.
The successful candidate will be responsible for end-to-end program ownership, engineering team management, customer relationship management, delivery governance, commercial performance, and growth of Infosys' Defense portfolio. This role requires extensive experience managing complex Engineering and Digital services programs for Aerospace & Defense organizations, prime contractors, and government agencies while ensuring adherence to security, compliance, and contractual obligations.
Key Responsibilities
Delivery & Program Leadership
- Lead end-to-end delivery of UK Defense engineering programs and management of Engineering teams ensuring achievement of scope, schedule, quality, cost and customer commitments.
- Lead a portfolio of UK Defense and National Security programs with full accountability for delivery, operations, financial performance, and customer satisfaction.
- Manage multi-million-pound engagements involving application services, digital transformation, engineering services, cloud, cybersecurity, data, AI, and managed services.
- Establish and execute program governance frameworks, delivery plans, risk mitigation strategies, and reporting mechanisms.
- Ensure successful delivery of programs within agreed scope, schedule, quality, security, and budget parameters.
Client Relationship Management
- Act as the primary executive interface between Infosys and Defense customers.
- Build trusted relationships with client leadership teams, program sponsors, procurement teams, and operational stakeholders.
- Drive customer satisfaction and identify opportunities for account expansion and strategic growth.
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Portfolio & Governance Management
- Oversee program reviews, steering committees, executive dashboards, and risk management forums.
- Ensure compliance with Defense-specific operational, contractual, regulatory, and security requirements.
- Manage escalations and resolution of complex delivery issues.
Business Growth & Account Management
- Support Defense account growth strategies and revenue expansion initiatives.
- Develop a sustainable UK-based Defense engineering capability, support proposals and solution development, identify growth opportunities and strengthen organizational credibility within the UK Defense market.
- Collaborate with sales, consulting, and solution teams for new opportunities, RFP responses, renewals, and contract extensions.
- Drive profitability, resource optimization, forecasting, and margin improvement initiatives.
Leadership & People Management
- Lead geographically distributed delivery teams across the UK, Europe, and Global Delivery Centers.
- Build, manage and mentor multidisciplinary teams covering design, manufacturing engineering, materials engineering, lifing, systems engineering, digital engineering, and application support.
- Mentor engineering/delivery leads, program managers, project managers, architects.
- Build a high-performance culture focused on quality, accountability, innovation, and client success.
Security & Compliance
- Ensure adherence to UK Defense security standards, security classification and export control regulations, information assurance requirements, and customer policies.
- Work closely with client security teams and internal compliance functions.
- Manage delivery within secure environments and controlled programs.
Required Qualifications
- Minimum 10+ years in program or delivery management roles.
- Demonstrated experience managing large Defense, Aerospace, Government, or National Security programs.
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Required Skills
- Large-scale Program Management
- Delivery Management
- Portfolio Governance
- Stakeholder Management
- P&L Ownership
- Contract Management
- Risk & Issue Management
- Customer Success Management
- Resource Planning
- Transformation Program Leadership
- Agile and Hybrid Delivery Models
- Vendor & Partner Management
- Defense Industry Compliance
- Security & Risk Governance
Personal Skills
Besides the professional qualifications, we respect and place equal importance to the candidate’s personality which facilitates success in customer environments. Few traits we look for are:
- High analytical skills
- A high degree of initiative, flexibility, and adaptability
- High customer orientation
- Good team engaging skills
- Quality awareness
- Good verbal and written communication skills
- Transparency and Integrity
About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale, and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
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