Shawbrook
Delivery Manager (Financial Services - Lending)
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Company Description
Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.
We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across Lending, Mortgages and Deposits. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.
The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.
Work with us because you:
- Want to be part of a bank built for the dynamics of the modern world
- Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
- Enjoy finding new and better ways to solve complexity and make things happen
- Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
- Care about society and the environment and want to be part of a business that cares too
- Want to continue to grow professionally and be the best version of yourself
Job Description
We are seeking a dynamic, delivery-focused professional to join our CTO function as a Delivery Manager supporting a portfolio of change across the Digital Bank and Commercial franchises. This role will lead cross-functional squads delivering both customer-facing and internal change — ranging from digital platform enhancements to AI-powered automation.
You will work at the intersection of Product, Engineering, Risk, and Business teams to deliver initiatives safely, compliantly and at pace — in line with Shawbrook’s Change Delivery Policy (v14) and associated standards.
This is a hands-on role designed for a delivery leader who can manage hybrid change across a regulated environment — combining traditional governance with modern agile execution, and supporting the safe rollout of emerging technologies including artificial intelligence and automation.
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Key Responsibilities
Delivery Execution
- Lead the day-to-day delivery of complex initiatives across the Digital Bank and Commercial franchises, with an AI first mentality.
- Apply agile, hybrid or waterfall delivery methods depending on initiative scope, while ensuring compliance with Shawbrook’s governance standards.
- Support 1–2 cross-functional squads, working closely with Product Owners and Tech Leads to align on delivery scope, sequencing, and readiness.
- Maintain short-term planning horizons (typically 0–6 months), and manage sprint, milestone, and release cadence.
- Proactively manage blockers, dependencies, and risks across internal and third-party teams.
Governance & Control
- Ensure all delivery is compliant with the Change Delivery Policy, including mandatory artefacts (RAID logs, Impact Assessments, Test Approaches, Run Books, Steering Packs).
- Maintain high delivery hygiene: RAID logs updated weekly, stakeholder updates accurate and timely, decisions clearly recorded.
- Own SteerCo-level reporting inputs and ensure appropriate stakeholder alignment.
- Support Go / No-Go readiness for relevant releases, including risk assessments, roll-back plans and delivery of required artefacts.
AI & Emerging Tech Enablement
- Partner with Product, Data Science, Engineering and Control Functions to support the delivery of AI initiatives as they embed into core journeys.
- Understand delivery implications of AI/ML models, automation tools, or third-party integrations and ensure the same standards of change control and testing are upheld.
- Ensure risks (e.g. model risk, privacy, explainability) are logged, understood, and mitigated via appropriate collaboration with Risk and Compliance.
Team Support & Coaching
- Foster an environment of psychological safety, collaboration and continuous improvement within squads.
- Facilitate sprint rituals and retrospectives; champion agile ways of working tailored to squad maturity.
- Work with Senior Delivery Managers and Heads of Delivery to elevate delivery practice and maturity across the function.
Qualifications
Skills & Experience
Essential
- Proven track record delivering technology and business change in regulated environments, ideally Financial Services.
- Hands-on experience managing cross-functional squads or teams delivering digital products or platforms.
- Knowledge of agile, waterfall and hybrid delivery methodologies and ability to flex between them depending on the context.
- Strong understanding of delivery governance and control frameworks — RAID logs, SteerCo reporting, Go / No-Go readiness.
- Comfortable working in regulated change environments (e.g. PRA SS1/21, FCA Consumer Duty).
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Desirable
- Exposure to AI or data-led initiatives (e.g. automation, NLP, ML model deployment, decisioning tools).
- Understanding of AI risk considerations (e.g. model explainability, privacy, bias).
- Experience working with cloud-based platforms, third-party integrations, or large-scale platform change.
Key Attributes
- Highly structured, calm under pressure, and excellent at managing ambiguity.
- Proactive, accountable and delivery-focused — owns outcomes, not just ceremonies.
- Builds trusted relationships with stakeholders at all levels.
- Strong communicator — keeps delivery transparent, pragmatic, and business-aligned.
- Passionate about continuous improvement and pragmatic agility.
Additional Information
Your Wellbeing
- We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:
- Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
- Free access to Headspace, a mindfulness & meditation digital health app
- Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
- EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
- Cycle to work scheme
- Discounts on gym membership
- Contributory pension scheme & death in service
Your Lifestyle
- It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.
- Minimum of 25 days holiday per year
- Option to buy or sell holiday days through our flexi-holiday scheme
- Discounts on gym membership nationwide
- Access to discounts on a range of high street and online brands
- Community support and charitable giving
Your Contribution
- We’re focused on rewarding those that go the extra mile in helping us achieve our goals.
- Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
- Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
Department: Delivery
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