The Football Association
Delivery Manager - Match Official Administration System (MOAS)
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Be at the heart of a major digital transformation in professional football.
The FA is excited to be recruiting for a Delivery Manager to join our Digital Technology team. Reporting to the Senior Delivery Manager, you will play a key role in delivering business-critical digital platforms and integrations that support administration and performance analysis across the professional game. This is an exciting opportunity to make a real impact, leading the delivery of technology solutions that help power some of football's most important operational functions.
The Delivery Manager coordinates delivery across internal teams, external vendors, and wider stakeholders, working closely with Product Management and key business stakeholders to lead technology delivery through a mix of internal and third-party development teams.
This role is initially aligned to the Digital Technology 'Regulate' product line, with occasional movement across product lines to support business priorities. Regulate owns the Match Official Administration System (MOAS), a joint PGMO-FA digital product that underpins referee operations — appointing, reporting, and related functions — within the professional and semi-professional tiers.
MOAS is critical because it directly enables referee operations for the PGMO and The FA, which in turn underpin all competitions within these tiers. It is a legacy product nearing end of life, and while its functionality remains business-critical, it now needs to be replaced. This role will focus on delivering the next phase of that replacement roadmap.
What will you be doing?
- Servant leader for a software development team consisting of developers, QA Engineers, a Product Owner and a Product Manager.
- Working with Product Managers and Product Owners to facilitate effective product planning, backlog management and creating a clear delivery plan.
- Lead delivery of the MOAS replacement project, with accountability for timelines, scope, and quality.
- Oversee cross-pod collaboration between finance, technology, product, and QA teams, ensuring effective coordination to ensure successful delivery.
- Manage integration of third-party systems, internal FA systems, and digital platforms supporting football administration within the FA.
- Ensuring ongoing and effective delivery management and communication.
- Support the day-to-day activities of an agile team and ensure agile ceremonies such as sprint planning, stand ups, sprint reviews and sprint retrospectives take place and are effective.
- Driving the efficacy of the agile delivery team improving velocity and quality, producing supporting metrics and data to highlight areas of potential improvement.
- Nurture a culture of continuous improvement within the delivery team.
- Help identify and manage cross team dependencies.
- Ensure that the team correctly track development activities and progress in Jira.
- Ensure that delivery follows the FA Delivery Framework – adhering to all reporting and documentation requirements.
- Ensure all delivery reporting requirements are met including RAG status, delivery plan, roadmaps and RAID logs.
- Ensure Steering Group with senior stakeholders is in place for initiative delivery review.
- Ensure all delivery follows standard FA IT change control processes and releases are communicated in an effective and timely manner.
- Manage risk effectively and escalate issues appropriately.
- Executes additional tasks as required to meet the FA's changing priorities.
- Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained.
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As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
What are we looking for?
Essential for the role:
- Several years of delivery or project management experience in a technology function.
- Strong understanding of the software development life cycle.
- Excellent stakeholder management skills.
- Excellent interpersonal skills, relationship building, communication, influencing.
- Ability to work under pressure and to tight deadlines.
- Effective communicator for all levels of the organisation – both written and verbal.
- Ability to lead cross-functional teams without line-management responsibilities.
- Experience managing teams across multiple geographies.
Beneficial to have:
- Willingness to learn new skills, with an objective and open-minded approach.
- Project Management and/or Scrum Master certification, or equivalent Agile framework qualification.
- Experience working in an elite sports environment.
- Experience of, or knowledge of, football at any level.
- Experience using tools such as Smartsheet, Teams, Miro, Jira, and Confluence.
- Experience working with third-party SaaS solution providers.
What's in it for you?
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We are committed to ensuring everyone can flourish in their roles. To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders.
We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:
- Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encourages you to connect and learn with your colleagues and look after your mental health and well-being.
- Free, nutritious lunches at Wembley Stadium and St. George's Park.
- Free private medical cover.
- A contributory pension scheme.
- An additional 'Thank You' day's leave, volunteering days, as well as 25 days of annual leave (based on a full-time, permanent contract).
- A hybrid working model which offers greater flexibility.
For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers.
Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked from home (UK only). We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page.
We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.
We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.
As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
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