Ministry of Justice UK
Delivery Manager (Ref: 22820)
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Job Summary
Location
Guildford Magistrates' Court and Family Court, GU1 4PS
About Us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales as well as the reserved unified tribunals across the United Kingdom. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.
About Your Role
The role of a manager is at the heart of HMCTS operations, shaped by the Civil Service Line Management Standards. It’s rewarding, challenging, and essential to our success. We’re looking for managers who can lead their teams to deliver high performance, manage attendance effectively, and champion reward and recognition.
You will be responsible for the smooth running of Guildford Magistrates' Court and Family Court, GU1 4PS leading your team and supporting your Operations Manager to meet operational needs, deliver performance objectives and provide a consistent and customer-focused service.
You’re familiar with work environments that are process and compliance driven. You give guidance and direction to your team, to support delivery of the overall business plan. You will make sure that performance outcomes are met, and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to problems. You can develop effective relationships with all key stakeholders, which will include the judiciary.
Please refer to the role profile attachment to understand more about this key leadership position.
Essential Knowledge, Skills And Experience
- People management skills to successfully lead your team, with the coaching aptitude to support and empower your people. Allowing people to develop the skills, confidence and experience to independently deal with business and people related issues.
- Management skills; ability to plan, set realistic performance measures, delegate and review progress to improve performance and manage risks.
- Able to build and maintain effective relationships with key internal and external stakeholders at all levels. To influence and negotiate to resolve competing priorities and issues.
- Effective communication skills including delivering and leading on key messages, ensuring that they are understood and implemented consistently.
- Ability to analyse data, identify trends and workflow requirements to make informed decisions that contribute to local and national priorities and improving service delivery.
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Lead criterion at application stage: Statement of Suitability. An initial sift based on the statement of suitability may be held if a large number of applications are received.
Your Development
Our HMCTS Leadership Development offer is designed to strengthen your leadership skills, with practical tools and learning that fit around your role. From bite-sized learning and interactive workshops to deeper insights through our Accountability & Decision-Making framework, we’ll equip you to lead with impact, inspire and drive performance across the organisation.
If you are ready to take on a challenging and rewarding role with real purpose, apply today.
Further Details
- Salary: £35,335
- Working Hours: 37 hours per week
- Saturday Working: Currently no plans for HEO Delivery Managers to work Saturdays at the moment. If required to work on a Saturday, you will receive a day off in lieu in accordance with business needs.
- Travel: Flexibility to work on an ad hoc or regular basis at other local HMCTS sites/courts, namely Crawley and Staines. Associated travel cost/time will be applied in line with organisational policies.
- Visa Sponsorship: This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you are looking to apply for a Skilled Worker Visa for the first time. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
Person Specification
- Behaviours: Changing and Improving, Managing a Quality Service
- Technical Skills: Describe a situation where you took ownership of a significant issue and led others to resolve it.
Benefits
- Civil Service Defined Benefit Pension scheme with employer contribution of 28.97%
- Access to learning and development
- Flexible working options
- Inclusion and diversity culture
- Annual Leave
- Public Holidays
- Season Ticket Advance
Selection Process
This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills.
Security
Successful candidates must undergo a basic (or equivalent) criminal record check. People working with government assets must complete baseline personnel security standard checks.
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Nationality Requirements
This Job Is Broadly Open To The Following Groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein with valid application for settled or pre-settled status under the EUSS
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
Contact Point for Applicants
Job Contact:
- Name: SSCL Recruitment Enquiries Team
- Email: moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
- Telephone: 0345 241 5359
Recruitment Team:
Further Information: Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL in the first instance. If the role has been advertised externally and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
Link: https://jobs.justice.gov.uk/careers/JobDetail/22820?entityId=22820
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