HungryPanda Ltd 熊猫外卖
Delivery Operation Specialist - Mandarin Speaking
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About HungryPanda
HungryPanda is a world leading lifestyle platform, covering online delivery, retail, grocery delivery and lifestyle services with 3.5 million registered customers, 60K merchants and 40K riders. Consolidating the end to end value chain of the overseas Chinese food industry to leverage efficiency and scale. Creating business opportunities via our deep reaching business network and consumer data.
Our People
Above all we are food lovers, curious to explore new opportunities, as passionate about creating value for every stakeholder in our ecosystem as we are about delivering our customers quality authentic oriental food. We are a young company, innovative and enthusiastic, creative and professional, supporting our team members to work efficiently rather than long hours. We value everyone’s opinion and encourage open-mindedness and sharing within the team. We work hard, play hard, and – of course – keep our workforce fed and happy!
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Job Duties
- Responsible for driver recruitment, such as developing recruitment channels, reviewing driver delivery qualifications, optimizing the recruitment process and training process, and helping drivers to improve delivery efficiency
- The division conducts recruitment interviews and pre-employment training for drivers to enhance driver retention and ensure driver sufficiency
- Coordinate problems encountered by delivery drivers in their work, such as not being able to find customers and not being able to complete delivery orders. Collect problems and keep appropriate records on the assigned website. Serious cases, which require timely feedback from the assigned department and area head
- Assist customer service to track problem orders and monitor the delivery process through the platform backend to maximise delivery efficiency
- Collect technical problems such as the delivery person being unable to log in, address cannot be located, and submit to the technical department and making relevant records
- Monitor abnormal risk orders to ensure their accuracy and validity
- Record and hand over legacy orders, to ensure that the customer service of the succession understand all aspects of the legacy orders
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Job Requirements
- Excellent presentation skills in English / Chinese
- Customer service skills
- Competent in Word/Excel
- Multitask skills
- Could socialize with people with different backgrounds
- Sensitive legal consciousness
我们提供什么
全球性的工作环境
自2016年于英国率先上线，HungryPanda熊猫外卖迅速成为英国中餐外卖的领军者，并先后开拓了法国、新西兰、美国、澳大利亚、加拿大等国家，在10个国家设立运营部门，旨在打造先进的海外中华美食和零售产业生态圈。
学习机会
HungryPanda拥有完善的培训体系，熊猫学院上线各个业务部门专业培训课程以及进阶培训等，帮助了解业务部门工作，更快的掌握基础技能，提升自身能力；Line Manager一对一沟通辅导。
良好的工作环境
- 扁平化的组织架构，更便捷、高效的沟通协作
- 年轻且高学历的团队，汇聚海外顶尖院校博士人才
- 真诚、开放的沟通氛围，鼓励分享与创新
- 每年一次晋升机会
- 定期举办部门团建活动
Powered by JazzHR
CKNiTjMdUR
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills