Delivery & Performance Lead

Please note this role requires a minimum of 4 days per week. Occasional travel to other HM Land Registry offices will be required, with overnight stays expected where appropriate.

HMLR expect everyone to spend at least 60% of their working time in the office.

Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable. This will not be tested in the selection process.

Please see attached job description for further information on the role and candidate pack.

Person specification

We are looking for inspiring and inclusive leaders with experience of delivering results through others in a complex operational environment. You'll have a proven ability to develop high-performing teams, use data and insight to drive performance, lead continuous improvement and successfully embed change. Strong leadership, coaching and stakeholder skills, together with a focus on customer outcomes, will enable you to translate strategy into operational success.

Alongside your salary of £54,700, HM Land Registry contributes £15,846 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

#WeAreHMLR

At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.

We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.

We have integrity – we value honesty, trust and doing the right thing in the right way. We drive innovation – we are forward-thinking, embrace change and are continually improving our processes. We are professional – we value and grow our knowledge and professional expertise. We give assurance – we guarantee our services and provide confidence to the property market.

The HMLR Way – Our Shared Commitment

What You Can Expect From HMLR

• Inclusive & Empowering: A positive, healthy environment where everyone feels valued and empowered to contribute
• High Performance: Access to tools, resources, and development opportunities within a supportive culture
• Value & Recognition: We value team and individual improvement, learning from setbacks as much as celebrating success
• Clarity & Transparency: Clear communication of our vision and priorities, so our direction and decisions are evident

You can find more information on our rewards package on our website.

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience.

Application

To apply for this role, please copy and paste your CV into the online application form when prompted. Your CV should include how you demonstrate the Essential Experience listed in the job description.

You Will Be Asked To Provide a Personal Statement. In No More Than 750 Words, Please Demonstrate How You Meet The Following Essential Experience

• Evidence of creating a high-performing culture through effective leadership, setting clear expectations, building capability, and enabling managers and teams to deliver quality outcomes.
• Evidence of leading through others to drive operational performance, holding managers and teams to account for delivery against business objectives and customer outcomes.
• Evidence of leading continuous improvement activity that has delivered measurable operational, service, or productivity improvements.

In the event of a high number of applications, we reserve the right to conduct an initial sift against the lead criterion: [Evidence of creating a high-performing culture through effective leadership, setting clear expectations, building capability, and enabling managers and teams to deliver quality outcomes].

Candidates may therefore receive a score for this criterion alone at the initial sift stage. Please ensure you clearly demonstrate how you meet this lead criterion within the first section of your personal statement.

Candidates should provide examples that demonstrate direct accountability for operational leadership, including delivery through managers or teams.

Candidate Engagement Sessions

About

We are running a candidate engagement session. Click below to join and learn more about these roles and meet the team:

• Tuesday 8 September at 11am - 12pm Delivery and Performance Lead - External Insight Session

Interviews and pre-prepared presentation

The sift will take place shortly after the closing date. If successful at the shortlisting stage, you will be invited to attend a blended face to face interview and deliver a pre-prepared presentation. The interviews will take place week commencing 5th and 12th October 2026. Further information will be provided to those that are invited to the interview stage.

The blended interview will assess the Essential Experience and the Strengths associated with this role. We want to hear your first, unrehearsed, natural response to strength questions, and so we don’t advertise which strengths are being tested https://www.gov.uk/government/publications/success-profiles

Please note that in the case of a tie at interview, we may consider the Desirable criteria on the job description.

Candidates may refer to notes within their interview, but they should be used as a prompt only.

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 23:55pm on the advertised date.

Visa Sponsorship

Please note, we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role does not meet that category, and therefore we will not sponsor a skilled worker visa. You must