Greggs
Delivery Performance Manager
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Delivery Performance Manager at Greggs
We have a fantastic opportunity to join the Digital Channels & Sales Driving team at Greggs. As Delivery Performance Manager, you’ll help us understand and improve the total performance of our delivery channels and support the effective running of delivery.
Working across Finance, Commercial, Marketing, Customer Insight, Retail Operations and our delivery partners, you’ll bring together insight from across the business to create one clear view of performance. You’ll look beyond what has happened to understand what is driving the result, what it means commercially and where action is needed.
You’ll also support the continued improvement of Click + Collect by working cross-functionally to understand performance, identify opportunities and help coordinate the right response.
Benefits
- Management Bonus Scheme: Worth up to 10% of your salary
- Pension scheme: With matching employer contributions up to 7%
- Colleague discount: Up to 50% off our own-produced products
- Profit share: 10% of our profits distributed to all colleagues with at least 6-month service
- 25 days (5 weeks) annual leave: Pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating day
- Opportunity to purchase additional annual leave: Twice a year
- Colleague share plans: Opportunity to save and invest in Greggs, with the chance to buy Greggs shares at a discounted rate
- Private Medical Insurance: Free for you and subsidized for your dependants
- Income Protection: In case of long-term sickness
- Death in service benefit: Lump-sum payment equal to 4 times your year's salary
- Virtual GP, Physiotherapy and Lifestyle Consultations: Access to a fantastic total wellbeing app for you and your family
- Employee Assistance Programme: Access to an EAP helpline providing mental health, financial and legal support
- Savings and discounts: Including digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers
- Career progression and learning and development opportunities
- Company values: Greggs cares about our communities, the environment, and being a better business!
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About the role
- This is a full-time role, with flexibility considered
- Base location: Greggs House, Quorum Business Park, Newcastle Upon Tyne, NE12 8BU
What you'll do
- Own the overall interpretation of delivery performance
- Connect analysis from various teams into one clear, balanced view of performance
- Translate complex performance information into clear conclusions, priorities, and recommended actions
- Challenge assumptions constructively and commission further analysis where needed
- Assess factors affecting total performance
- Support channel planning, partner performance reviews, trials, forecasting, and commercial decision-making
- Coordinate cross-functional actions to support the effectiveness of the overall delivery channel
- Develop meaningful performance views by partner, shop, territory, city, daypart, and customer cohort
- Support Click + Collect performance by working cross-functionally to understand results and identify improvement opportunities
- Present a concise, evidence-led performance story
About you
- Highly numerate, naturally curious, and commercially minded
- Comfortable working with detailed information and identifying the bigger performance story
- Confident asking challenging questions and following an issue through to a clear conclusion or action
- Experience interpreting commercial, financial, or operational performance
- Ability to connect insight from different teams and turn it into a coherent commercial view
- Strong analytical and problem-solving skills
- Good understanding of sales, margin, cost, profitability, and return on investment
- Strong Excel skills and experience using reporting or visualization tools such as Power BI
- Ability to translate complex information into clear, concise, and practical recommendations
- Confidence working cross-functionally and influencing stakeholders without direct authority
- Ability to challenge assumptions constructively and identify where further evidence is needed
- Strong organizational skills
- Customer-focused approach and understanding of how commercial, operational, and customer outcomes connect
- Experience in retail, hospitality, digital commerce, or delivery aggregators would be helpful but is not essential
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We’re looking for someone who:
- Is curious about why performance has changed, not just what the result is
- Thinks commercially and can translate performance into sales, margin, and profit implications
- Can identify contradictions, gaps, and weak assumptions within an analysis
- Brings people and evidence together to reach a clear conclusion
- Prioritizes the opportunities that will make the greatest difference
- Takes ownership and follows actions through
- Communicates clearly with both technical and non-technical audiences
- Builds strong, constructive relationships across teams and with external partners
About Greggs
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture - how we behave and support each other. Everyone's welcome at Greggs. Whatever their background, preferences, or beliefs, we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: [Greggs Careers | About Greggs](Greggs Careers | About Greggs)
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