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ECMS Senior Delivery Consultant – Client Delivery & Engagement Management
Location: London (Hybrid)
Reporting to: Delivery Director
Business Unit: ECMS – Advisory & Managed Solutions
About ECMS
ECMS is the advisory and managed solutions arm of Eames Group, helping insurance and financial services organisations deliver complex change, transformation, technology, data and operational improvement initiatives. We combine deep industry expertise, outcome-focused delivery and access to the top 1% of specialist talent to help clients achieve measurable business results.
As part of our continued growth, we are looking for an experienced Senior Delivery Consultant to support the successful mobilisation, deployment and ongoing management of client engagements across the insurance and financial services market.
The Role
The Senior Delivery Consultant will be responsible for supporting the end-to-end delivery lifecycle of ECMS engagements, from understanding client requirements and shaping delivery teams through to consultant deployment, engagement oversight and successful completion.
You will work closely with clients, consultants, Eames Consulting and ECMS leadership to ensure engagements are appropriately resourced, effectively mobilised and delivering against client expectations.
This role is ideal for someone with a strong background in transformation, change, technology or consulting delivery who enjoys working with both clients and consultants to ensure successful outcomes.
Key Responsibilities
Client Engagement Management
- Support clients in translating delivery requirements into team structures.
- Understand project, programme and operational delivery objectives to identify appropriate delivery approaches.
- Act as a day-to-day point of contact for assigned client engagements.
- Build strong relationships with client stakeholders and delivery teams.
- Ensure client expectations, priorities and concerns are proactively managed.
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Consultant Mobilisation & Deployment
- Work with ECMS leadership and Eames Consulting building relationships internally and externally with subject matter experts.
- Support consultant onboarding and mobilisation activities.
- Monitor consultant utilisation, availability and contract milestones.
Engagement Oversight
- Maintain regular engagement reviews with both clients and consultants.
- Monitor engagement health, delivery progress and stakeholder satisfaction.
- Identify and address delivery concerns, risks or relationship issues before they escalate.
Commercial & Account Support
- Support the preparation of proposals, Statements of Work (SOWs) and client presentations.
- Assist in identifying opportunities to expand existing engagements and create more value for clients.
- Support contract extensions, change requests and engagement renewals.
- Contribute to account development and growth initiatives.
Delivery Excellence
- Ensure ECMS delivery standards, governance processes and quality expectations are consistently applied.
- Maintain accurate engagement documentation, reporting and management information.
- Support continuous improvement of delivery processes, tools and methodologies.
Experience & Skills
Essential
- Experience working on business, technology, transformation or change initiatives.
- Strong understanding of project and programme delivery environments.
- Experience managing client relationships and stakeholder communications.
- Ability to translate client requirements into resource and delivery needs.
- Excellent communication, facilitation and relationship management skills.
- Strong organisational skills with the ability to manage multiple engagements simultaneously.
- Commercial awareness and understanding of consulting or professional services delivery models.
- Experience working within consulting, advisory, managed services or client-facing environments.
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Highly Desirable
- Insurance, reinsurance, broking or financial services experience.
- Experience working within resource-based consulting, managed services or outcome-based delivery environments.
- Exposure to business transformation, technology, data or operational change programmes.
- Experience supporting consultant mobilisation, workforce planning or engagement management activities.
- Knowledge of project delivery methodologies including Agile, Waterfall and hybrid approaches.
- Professional certifications such as PRINCE2, AgilePM or equivalent.
What Success Looks Like
In your first 12 months you will:
- Successfully mobilise and support multiple client engagements.
- Build trusted relationships with both clients and consultants.
- Maintain high consultant and client satisfaction levels across assigned engagements.
- Contribute to successful contract extensions and account growth opportunities.
- Support the continued development of ECMS delivery capability.
Why Join ECMS?
- Be part of a rapidly growing advisory and managed solutions business.
- Work with leading insurers, brokers, MGAs, Lloyd's market participants and financial services organisations.
- Play a key role in shaping and delivering client solutions.
- Collaborate closely with Eames Consulting and access one of the strongest specialist talent networks in the market.
- Help build a modern consulting business focused on outcomes, expertise and long-term client success.
- Work with a highly driven, customer centric and high performing team and alongside expert SMEs.
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