ProofID
Delivery Technical Lead, EMEA
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Job Title
Delivery Technical Lead, EMEA
Location
EMEA
Scope
EMEA-wide. Technical delivery leadership across IAM Delivery, EMEA.
Reports To
SVP, EMEA
Direct Reports
IAM Delivery, EMEA Team Leads — circa 25 consultants, analysts and architects across the wider technical delivery organisation
Key Stakeholders
SVP, EMEA; Delivery Management Operations Lead; Delivery Run Lead; Sales Leadership; Service Governance; HRBP EMEA
Significant Contacts
VP, Delivery Excellence (US) — cross-region knowledge sharing on delivery standards, tools and lessons learned
Role Purpose
The Delivery Technical Lead, EMEA is a newly created role, established following the promotion of the SVP, Delivery, EMEA to SVP, EMEA. The role takes on the technical delivery leadership responsibilities previously held by the SVP and is accountable for setting and maintaining the technical standards that govern how IAM engagements are delivered across the region.
The Delivery Technical Lead works alongside the Delivery Management Operations Lead and the Delivery Run Lead as one of three peer leads reporting to the SVP, EMEA, jointly setting the standards for the EMEA delivery organisation. While the Delivery Run Lead owns the day-to-day running of Managed Services and the Delivery Management Operations Lead owns delivery governance and operations, this role is the senior technical authority for delivery — leading the IAM Delivery, EMEA Team Leads and, through them, a technical delivery organisation of circa 25 consultants, analysts and architects.
Key Responsibilities
Technical Delivery Leadership & Standards
- Delivery Methodology & Standards — own and continuously evolve the technical delivery methodology and standards applied across IAM Delivery, EMEA.
- Technical Authority — act as the senior technical authority for delivery in the EMEA region, owning architecture decisions, technical risk and delivery quality across engagements.
- Consistency Across Teams — standardise ways of working across IAM Delivery, EMEA so that customers receive a consistent standard of technical delivery regardless of which team or Team Lead is engaged.
- Coaching & Succession — coach and develop the Team Leads, identifying strengths and development needs and contributing to succession planning across the technical delivery organisation.
Team Leadership & Development
- Leading the Team Leads — provide direct leadership to the IAM Delivery, EMEA Team Leads, and through them technical leadership to the wider team of circa 25 consultants, analysts and architects.
- Performance Culture — set clear objectives, evaluate progress and instill a high-performance culture built on technical excellence, ownership and teamwork. Company values should be both demonstrated and baked into the culture.
Technical Escalation, Quality & Assurance
- Technical Escalation — act as the senior technical escalation point for complex delivery and architecture issues raised by IAM Delivery, EMEA or customers.
- Quality & Technical Assurance — review delivery quality and technical assurance across engagements, ensuring adherence to ProofID's delivery methodology and technical standards.
- Pre-Sales Input — support pre-sales with technical delivery input into statements of work, estimates and resourcing for new and expanding engagements.
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Cross-Functional Collaboration & EMEA Delivery Leadership
- Peer Leadership — work alongside the Delivery Management Operations Lead and Delivery Run Lead as peer leads under the SVP, EMEA, jointly setting the standards that govern how the EMEA delivery organisation operates.
- Representing Technical Delivery — represent the technical delivery perspective in EMEA leadership planning and decision-making.
- Partnering Across Functions — work closely with Sales and the Service Governance team to ensure technical delivery standards are reflected in customer commitments and service arrangements.
Capacity & Resource Planning
- Capability Planning — identify the appropriate capacity and capability requirements across IAM Delivery, EMEA for current and future needs.
- Resourcing — input into resourcing decisions for consultants, analysts and architects, working with the DOM Office and Team Leads on leave, absence and cover planning.
- Demand Forecasting — work with Sales & DMO to translate pipeline visibility into forward-looking technical resource and capacity requirements.
Continuous Improvement & Innovation
- Innovation — drive the growth and evolution of ProofID's technical delivery approach through innovation, managing the ambiguity this brings.
- Tooling & Efficiency — identify and introduce new tools, technology and practices that improve delivery efficiency and quality across IAM Delivery, EMEA. Especially directly being involved in the AI & Agentic direction of internal and customer facing solutions.
- Documentation — ensure working practices are well defined, documented and operate with minimal disruption across IAM Delivery, EMEA.
Knowledge Sharing & Cross-Region Alignment
- US Alignment — maintain a regular cadence with the VP, Delivery Excellence (US) to share technical delivery standards, tooling and lessons learned.
- Consistent Practice — support alignment of delivery excellence practice across regions, even where it is not uniformly mandated.
Key Relationships
- SVP, EMEA — line manager; overall EMEA delivery performance, priorities and escalation.
- Delivery Management Operations Lead — peer lead; delivery governance, operations and management information for the EMEA delivery organisation.
- Delivery Run Lead — peer lead; day-to-day running of Managed Services delivery, working jointly to set standards across the EMEA delivery organisation.
- IAM Delivery, EMEA (Team Leads) — direct reports; technical delivery standards, team leadership and development within each practice.
- Chief AI Officer — emerging technology and AI integration into delivery
- Sales Leadership — pipeline visibility, technical input into SOWs, estimates and resourcing.
- Service Governance — customer communication standards, SLA/KPI adherence and service arrangement documentation.
- VP, Delivery Excellence (US) — significant contact; knowledge transfer and alignment of delivery excellence practice across regions.
- HR Business Partner, EMEA – delivery team capability, recruitment, performance and change adoption
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Person Specification
Experience
- Significant experience in a senior technical delivery leadership role, ideally within IAM or a related enterprise IT / security discipline.
- Proven track record leading and developing technical teams (consultants, analysts, architects), with strong customer relationship management on large accounts.
- Experience setting or evolving technical delivery standards, methodology or architecture governance across multiple teams.
- Technical background with a strong understanding of IAM concepts, architecture and delivery practice.
- Educated to degree level in business, computer science, information technology, or able to demonstrate equivalent years of experience in similar roles.
- Experience working effectively alongside peer leads and senior stakeholders to run a shared function.
Skills & Behaviours
- Strong technical leadership — able to set direction and make sound architecture and delivery decisions with high autonomy on complex, ambiguous work.
- Coaching and people leadership — proven ability to develop team leads and build a high-performing technical organisation.
- Stakeholder management and influence — credible with senior leadership and equally effective building trust with IAM Delivery, EMEA and customers.
- Structured, standards-driven mindset — a natural home for someone who improves consistency without adding unnecessary bureaucracy.
- Strong communication skills at all levels within an organisation, including cross-region collaboration.
- Comfortable with ambiguity and change, having charted untried waters and developed appropriate responses.
Success Measures
- Consistent technical delivery standards adopted across the IAM Delivery teams.
- Improved delivery quality and reduced technical rework across EMEA engagements.
- A well-developed Team Lead group with clear standards, capability growth and a visible succession pipeline.
- Demonstrable contribution to EMEA leadership planning alongside the Delivery Management Operations Lead and Delivery Run Lead.
- An established, regular knowledge-sharing cadence with the VP, Delivery Excellence (US), with evidence of aligned practice across regions.
Our Values
WE DO GREAT WORK
WE VALUE OUR CUSTOMERS
WE SUPPORT OUR COLLEAGUES
WE ARE CURIOUS
ProofID is an equal opportunity employer. We do not discriminate based on sex, gender identity, ethnicity, religion, sexual orientation, neurodiversity, disability or any other protected basis because we believe the best and brightest come from all walks of life. We aspire to foster a community in which diversity is valued in both our employees and our ideas.
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