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Delivery Value Manager
Delivery Value Manager (Remediation Centre of Excellence – 12 Month Secondment)
About the Role
At Nationwide, our customers are at the heart of everything we do. However, sometimes issues and incidents occur that mean things do not go as expected.
When this happens, the Customer Resolutions Team ensures our customers receive fair, timely and consistent outcomes. The **Remediation Centre of Excellence (Rem CoE) responds to organisational-wide issues and incidents to plan, execute, and manage robust programmatic frameworks. This role delivers tailored rectifications to impacted customers, ensuring the correct outcome.
We currently have an opportunity for an experienced Delivery Value Manager to join the Nationwide Rem CoE PMO team. The successful candidate will play a pivotal role in the delivery of programmes, working closely with multiple teams and stakeholders.
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Responsibilities
You will evaluate programme progress, challenge assumptions, and contribute to decision-making while providing actionable insights to ensure projects are delivered on time and within scope. Key tasks include:
- Assessing programme success and reporting progress
- Supporting compliance alignment with Rem CoE objectives and remediation frameworks
- Collaborating with cross-functional teams to mitigate risks and deliver effective solutions
About the Secondment
- 12-month secondment opportunity within the Remediation Centre of Excellence (Rem CoE)
- Hybrid working model, based either at Nationwide’s Swindon or Northampton office (at least two days per week or 40% of working time if part-time)
- Opportunities for team connection alongside flexible remote work options
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Benefits
At Nationwide, we prioritise rewarding relationships through our hybrid working policy, fostering collaboration across our UK estate while maintaining generous access to home working. We value in-office time for problem-solving, learning, and camaraderie.
Reminder for Internal Candidates
Nationwide is committed to the redeployment of employees impacted by change. Applicants for redeployment will be prioritised in this recruitment process.
Colleagues on long-term absence (e.g., parental leave) or temporary workers must use their personal email address when submitting an application.
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