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Company Description
Meiyume is a Global beauty business specialising in high quality, sustainable, solutions for the beauty industry.
With our Headquarters in Hong Kong, we have sales and marketing support in the UK, New York, Paris, Singapore, and Hong Kong and Manufacturing facilities specialising in Haircare, Colour Cosmetics, Fragrance, Skincare and Body care.
Following an internal promotion, we now have a fantastic opportunity working within our Demand Planning team to work closely with key stakeholders both in and out of the business.
Role Description
The Demand Planner is responsible for customer service and supports with key inputs into the forecasting activities associated with customers and products. The Demand Planner collaborates with the Senior Demand Planners who maintain forecast models for our customers, incorporating business intelligence and forecast information gathered from Sales / Commercial, Operations, Marketing, Finance, retailer data, and other sources. The sales forecast is used by the business for short and long-term capacity planning, materials planning and third-party supplier forecasts.
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What you’ll be doing:
- Work closely with the customers in a true collaborative partnership, delivering against agreed internal and external KPIs
- Attend fortnightly NPD meetings as part of a cross functional team to drive the NPD projects forward to achieve their agreed launch dates. Attend with relevant supporting data e.g. current production dates / customer PO's / forecasts
- Attend, and / or prepare information for customer meetings relating to forecasts, service level performance, and order fulfilment
- Check PO details: Customer, Qty, Price, Required Date. Decline or request revisions where appropriate. Cross reference against QAD and contact Commercial for any query resolutions
- Drive collaborative planning and replenishment activities with your customers: agree order cycles, delivery days, forecast receipt dates
- General customer queries
- Identify opportunities to meet customer demands during constrained supply, including risk assessment and mitigation activities to protect customer service
- Process customer sales orders and provide weekly customer updates on order fulfilment
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What really matters:
- Strong organisation and follow-through — you deliver what you commit to, with good use of tools (e.g. Excel, Word, project systems)
- Ability to multi-task in a fast-paced environment
- Clear, confident communication with different teams and stakeholders
- Attention to detail and good data management across systems
- Collaborative mindset with a focus on delivery and continuous improvement
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