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Demand Planning & Channel Operations Manager
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Demand Planning & Channel Operations Manager
Location: Newbury – Hybrid, 2 days per week in office
Contract: 6 months (September–March)
Start Date: 1 September
Day Rate: £450 per day outside IR35
About the Opportunity
We’re joining forces to create one of the UK’s biggest mobile network providers, bringing together the strengths, expertise and talent needed to transform the customer experience and deliver a best-in-class network.
This is an exciting opportunity to join a major transformation programme at the intersection of Commercial, Trading and Supply Chain.
As a Demand Planning & Channel Operations Manager, you’ll play a key role in ensuring sales targets are supported by the right stock, across the right channels, at the right time. You’ll own weekly SKU forecasting for selected vendors and sales channels, using historical data, market insight and commercial analytics to translate sales ambitions into accurate demand plans.
You’ll work closely with Commercial, Trading, Supply Chain, Logistics and Vendor teams, while presenting plans and influencing senior stakeholders through monthly and quarterly planning and sign-off cycles.
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Key Responsibilities
- Own weekly SKU forecasting across selected vendors and sales channels.
- Ensure stock availability aligns with channel demand and SKU requirements.
- Manage the end-to-end order flow from order capture through to delivery.
- Support channel onboarding, operational readiness and process adoption.
- Ensure effective order validation, processing, staging, kitting and dispatch.
- Identify and resolve order fallouts, delays and operational issues.
- Partner with inbound supply chain and logistics teams to deliver against SLAs.
- Proactively manage risks relating to stock, delivery capacity and supply.
- Coordinate with Accessories partners to ensure product availability.
- Identify opportunities to improve processes, systems and the overall channel experience.
- Present demand and supply plans to senior stakeholders and drive consensus.
About You
We’re looking for someone with strong commercial awareness, Excel capability and stakeholder management skills, ideally with experience in demand planning, supply chain, channel operations or order management.
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You’ll bring:
- Strong experience in channel operations, demand planning, order management or supply chain.
- Advanced Microsoft Excel skills and experience working with planning systems.
- Strong commercial awareness and excellent attention to detail.
- Experience managing products, SKUs, stock and demand.
- Strong vendor, stakeholder and account management skills.
- Good understanding of the S&OP process.
- Experience managing end-to-end fulfilment processes.
- Excellent written and verbal communication skills.
- A proactive, analytical approach to identifying and resolving operational issues.
What You’ll Bring
This role would suit someone who can combine demand planning expertise with strong commercial and stakeholder management skills. You’ll need to be comfortable working across multiple teams, challenging assumptions, resolving issues and turning data into clear, actionable plans. If you have experience in demand planning, supply chain, stock management, channel operations or commercial planning, and are confident working with Excel, vendors and senior stakeholders, we’d like to hear from you.
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