Demand Planning Process Expert (BPE)

Daily Management Standards and Daily Direction Setting

• Supporting the Global Demand Process Owner in defining Daily Management Standards (DMS) and Daily Direction Setting (DDS) for the demand discipline.
• Defining the exception and alert framework that directs planner attention, including forecast bias, large period-on-period forecast movement, unexplained variance, and lapsed sign-off.
• Driving DMS and DDS deployment into local markets and coaching teams through the first cycles of the new cadence.

Performance and scorecard

• Establishing the demand-related scorecard and its associated KPIs, including statistical forecast accuracy (SFA), forecast bias, forecast value add, and the count of markets performing above threshold.
• Supporting root cause analysis on KPI performance and translating findings into specific process, parameter, or capability actions rather than general observations.
• Aligning end-to-end transformation overarching processes with the other end-to-end streams and with internal and external partners.

Data, systems, and digital

• Supporting system-related functionality build in cooperation with the system integrator, the system provider, and internal global and local teams.
• Supporting alignment of data gathering and transformation standards with enterprise-wide stakeholders, especially Technology and Commercial.
• Driving improvement in data quality in cooperation with related internal and external teams, including sales history cleansing, outlier treatment, product hierarchy integrity, and sell-out signal availability.
• Owning demand-side planning parameter definitions such as forecast model selection, history horizons, forecast aggregation levels, and lifecycle profiles, in partnership with the GPO Planning Parameters & Synchronisation.

Deployment and change

• Assisting Change Impact Assessment (CIA), training development, and documentation in cooperation with internal and external partners.
• Supporting the global rollout of process, system, and scorecard into local markets.
• Supporting local teams in understanding the process, the system, and the tasks related to rollout preparation.
• Transitioning ownership of the deployed standard into the CoE at the point the programme steps back, so that nothing is left without an owner.

Main competences

• Discipline subject matter expertise: Deep working knowledge of demand planning: statistical forecasting methods, forecast error and bias measurement, demand segmentation, promotional and event modelling, new product forecasting, and consensus demand review. Able to hold a credible technical conversation with planners, with the system integrator, and with senior leadership on the same day.
• Data analysis and dashboard creation: Strong numerical and analytical skills. Able to combine data from different sources, build and maintain KPI dashboards, draw solid conclusions, create action plans, and follow them through. Able to generate insight from both quantitative and qualitative analysis.
• Process design and improvement: Expertise in process design, Lean Six Sigma, and other process improvement approaches. Proven experience in process design, simplification, standardization, alignment, and rollout.
• Project and programme management: Able to plan, sequence, and land deliverables within a programme structure, manage dependencies across workstreams, and hold pace against a critical path.
• Cross-functional leadership: Experience and capability in guiding multi-national and cross-functional teams within a matrix environment, without direct line authority.
• Change leadership: Strong change leadership experience. Able to assess change impact, anticipate resistance, and build the case for a new way of working with the teams who have to live with it.
• Communication and collaboration: Good communication and team-oriented skills. Senior stakeholder management skills and experience in engaging internal customers. Able to convey ideas concisely and clearly to markets, Business Units, and senior management, and to push back constructively where necessary.
• Close to the ground: Ability to stay close to the ground to understand the real end user experience and perspective, and to reflect it in the design rather than defending the design against it.

Experience needed

• Substantial experience (typically six years or more) in demand planning, forecasting, or integrated business planning within a multi-market environment.
• Hands-on experience with an advanced demand planning solution, ideally SAP IBP for Demand, or an equivalent such as o9, Kinaxis, or SAP APO DP.
• Proven experience in process design, simplification, standardization, alignment, and rollout across multiple markets.
• Experience working alongside a system integrator on functional design, testing, and hypercare.
• Experience of the pharmaceutical, consumer goods, or FMCG sector is preferred.

Qualifications

• University degree (BSc or equivalent) in Supply Chain, Business, Engineering, or a related discipline.
• Professional supply chain certification such as APICS/ASCM CPIM or CSCP is desirable.
• Lean Six Sigma certification (Green Belt or above) or formal continuous improvement training is advantageous.
• Formal demand planning or forecasting qualification (for example IBF CPF) is an advantage.
• Fluency in English (written and spoken). Additional languages are an advantage given the global scope of the role.

Job Posting End Date

2026-09-09

Equal Opportunities

Haleon are committed to mobilizing our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

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