Oxford Health NHS Foundation Trust
Dental Administration Support
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Role Overview
Are you an organised and proactive administrator who enjoys making a real difference to patients' healthcare journeys?
This role supports the Dental Referral Co-ordinator with the day-to-day operation of the Dental Referrals Team within Oxfordshire Community Dental Service (OCDS).
Responsibilities
- Help ensure referrals are processed smoothly and efficiently.
- Respond to queries from patients, carers, and professionals.
- Undertake a range of administrative duties to support the wider service, including the Senior Leadership Team.
- Handle confidential and complex enquiries from patients, carers, colleagues, and external agencies in line with service procedures and Trust policies.
- Process and triage dental referrals promptly, monitor the shared mailbox, and escalate breaches of the 12-week referral-to-assessment timeframe.
- Support the Dental Referral Co-ordinator with administrative improvements, EDI claims, the General Anaesthetic pathway, and service finances, including outstanding patient charges.
- Maintain accurate electronic patient records, upload radiographs, and process subject access requests while meeting information governance requirements.
- Liaise effectively with hospitals, Children’s Services, safeguarding leads, senior clinicians, and the Dental Senior Leadership Team.
- Support weekly performance reporting and produce high-quality documentation using appropriate Microsoft applications.
- Organise workload to meet deadlines, seek guidance when required, and participate in individual and group supervision.
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Requirements
The ability to travel independently between sites within the Trust is essential for this role.
About Us
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
As a Trust, we provide physical, mental health, and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath, and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics, and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team.”
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Our values are: “Caring, safe, and excellent.”
Benefits
We offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Access to tailored individual and Trust-wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants, and retailers
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (please note waiting lists apply)
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Contact
For further details / informal visits contact:
- Name: Kerry McGann
- Job title: Dental Nurse Team Manager
- Email address: kerry.mcgann@oxfordhealth.nhs.uk
- Telephone number: 01865 904 042
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