FCMS (NW) Ltd
Dental Call Handler – Dental | Blackpool
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Exciting opportunity to join our Dental team as a Dental Call Handler!
Contract – Bank
Hours – Part time
Location – Newfield House, Vicarage Lane, Blackpool, Lancashire, FY4 4EW
Salary – £13 an hour, weekend & bank holiday enhancements
Main duties of the role
We are seeking compassionate, resilient and professional individuals to join our Dental Call Handling Team. As the first point of contact for patients seeking urgent dental support, you will play a vital role in delivering safe, effective and patient-centred care. Using approved dental triage algorithms, you will assess patient needs, book appointments, provide information and direct patients to the most appropriate service, escalating concerns to the Dental Nurse Supervisor if additional support is required.
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Bank Position: While there will be opportunities to request and book shifts in advance, this role is designed to cover annual leave, rota gaps and short-notice sickness absence, and is an essential requirement of this role. Applicants must be available to work regular shifts each week and be willing to provide flexibility across weekdays 8am-5.30pm, evenings 5.30pm-9pm and weekends 10am-5pm. Applicants at the very least must be available to over shifts primarily during weekday, daytime hours at short notice.
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Please do not apply if you are looking for full time hours.
About you: A caring and compassionate personality is extremely important, confident in speaking to patients, and able to work in a busy and sometimes challenging environment, remain calm under pressure. Fully supported by our experience Dental Nurse Supervisors. Able to have fun and develop good relationships with the team.
Want to find out more? Download the Role Profile.
Applications can be made via the website (link above), or through Total Jobs: Job Advert
Contact: jordan.mccreedy2@nhs.net
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