The Dental Reception Excellence Level 2 Apprenticeship

The Dental Reception Excellence Level 2 Apprenticeship is designed for anyone beginning or developing their career as a Dental Receptionist and for practices looking to strengthen front-of-house capability.

Wage: £14,352 for your first year, then could increase depending on your age. National Minimum Wage rate for apprentices. Minimum wage rates (opens in new tab).

Training course: Administration assistant (level 2)

Hours: Rota shifts Monday to Saturday, between 8.15am and 8.00pm. 34 hours 30 minutes a week.

Start date: Monday 5 October 2026

Duration: 1 year

Positions available: 1

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You’ll learn the essential skills needed to excel as a Dental Receptionist, including confident patient communication, customer experience, and maintaining professional phone and email etiquette.

The programme also builds understanding of dental terminology, treatment pathways, referrals, and the differences between NHS, private and mixed practices.

Where you'll work

5 LION COURT
WADE STREET
LICHFIELD
WS13 6HL

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TEMP DENT DENTAL AGENCY LIMITED

Training course

Administration assistant (level 2)
Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Receive, retrieve, process, record and store information and data.
• Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
• Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
• Handle and communicate information in line with organisational policies, procedures and security requirements.
• Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
• Plan and review administration tasks allocated by supervisor.
• Maintain professional relationships with stakeholders.
• Monitor and report on the use of resources such as materials, equipment and supplies.
• Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
• Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
• Use continuing professional development including self-reflection to support current and future training and development needs.
• Use communication tools to respond to stakeholders using professional language and organisational etiquette.
• Operate within agreed health and safety standards.
• Use time management tools to meet deadlines.
• Handle feedback following expected professional etiquette.
• Maintain wellbeing, accessing organisational support mechanisms if required.
• Review and check own work.
• Use cloud services to share documents for use and or collaboration.
• Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
• Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.