Job Description

Role Overview

To provide an efficient receptionist service to all visitors attending the Department/Clinic and maintain a sensitive friendly approach.

Responsibilities

• To welcome and receive all patients and visitors attending
• Taking appropriate details and ensuring details are correct within Epic
• To give general advice about the services, where to refer and how to access services to both patients and health care professionals
• Make appointments, and ensuring the appointment outcomes are captured within Epic
• To make, cancel or rebook appointments for specialist nurses and consultants within the Epic system
• Use secure chat to communicate with clinicians and wider team during clinic
• Liaise with clinicians and wider MDT team to ensure smooth running of clinic
• View Waiting list which is automatically created as part of order placement by clinician
• Review End of Day Report to identify any unsigned visits and escalate to Service Manager for completion
• Use work queues for scheduling and multiple work queues exist in Epic to guide scheduling e.g. new appointments, cancel and rebook, DNA new rebook. Partial Booking
• Contact patient to agree appointment while checking patient details in work queue
• Use MyChart functionality to enable patient to book date and time of appointment based on WL trigger
• Agree appointment with patient in line with access policy and add comments pertinent to appointment scheduling
• Manage appointment communication via SMS confirmation and reminders centrally as part of clinic code set up